Express/Time Critical Co-ordinator - 4on 4off 7am to 7pm in Frome

Express/Time Critical Co‑ordinator – 4 on 4 off, 7 am to 7 pm

Our client close to Heathrow is looking for an Express/Time Critical Co‑ordinator to work 4 on 4 off, 7 am to 7 pm.

Key Responsibilities

• Day to Day responsibility for customer service delivery to Express Clients
• Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management
• Follow up and resolve all operational issues / customer service concerns raised by the customer
• Manage and maintain customer KPI expectations with regional depots
• To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
• Research client operational history, past and present, visit their website to gain knowledge of products and any developments
• Contribute to ongoing operational development and cost saving measures
• Keep up to date with Market trends, Company products, services and news.
• Establish, Manage and Maintain Internal and External Relationships.
• Import and export jobs start to finish including clearance.

Core Capabilities

• Excellent communication and organisational skills.
• A mature and professional manner.
• Confidence with a computer including excel, CRM database and BoxTop.
• Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.

The hours are 4 on 4 off, 7 am to 7 pm.

Salary £35 K to £40 K depending on experience.

Location: Frome, England, United Kingdom.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Management.

We are only able to accept applications from candidates with previous experience for this role.