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- Tasks: Coordinate ocean imports, communicate with customers, and manage shipment bookings.
- Company: Established forwarder with a focus on customer service and growth.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your skills in the shipping industry.
- Qualifications: Experience in ocean import trade and strong communication skills required.
- Other info: Fast-paced role with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
We are working with an established forwarder who is looking to recruit an Ocean Import Customer Service Coordinator.
Responsibilities:
- Use the most appropriate method of communication (telephone, e-mail, MS Teams and letters) when the first point of contact for all customers.
- Develop and maintain effective working relationships with key customers to develop more business opportunities.
- Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
- Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame.
- Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly.
- Support the Sales team by handling, processing and following up rate quotations within timescales set by Management.
- Pro-actively place calls with customers, assisting them with any problems they may have and providing advice on all ETAs, vessel details, expected deliveries and any other requirements in a professional manner.
- Be a focal point for all queries from Key Account Customers.
- Any other duties as required by management for the smooth and efficient operation of the department.
Qualifications / Experience:
- Experience within Ocean Import Trade (Asia preferable but not essential).
- Knowledge managing shipment bookings directly with clients and overseas agents.
- Good understanding of shipping schedules and carrier procedures.
- Good communication skills by email and phone.
- Understanding of carrier freight rates advantages.
- Good understanding and knowledge to create customer quotations, both FCL/LCL advantages.
- Attention to detail, good organiser, and ability to thrive in a busy environment.
Monday to Friday 9am-5pm.
Salary & Notice:
Salary depends on experience. If you have not heard from us within 7 days, then your application has been unsuccessful.
Ocean Import Customer Service Coordinator in Chelmsford employer: FORGE
Contact Detail:
FORGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Customer Service Coordinator in Chelmsford
✨Tip Number 1
Get your communication game on point! When you reach out to potential employers, use a mix of phone calls, emails, and even MS Teams. Show them you're proactive and ready to engage right from the start.
✨Tip Number 2
Build those relationships! Make an effort to connect with key contacts in the industry. The more you network, the more opportunities will come your way. Remember, it’s all about who you know!
✨Tip Number 3
Stay organised and detail-oriented. Keep track of your applications and follow up on any leads. A little persistence goes a long way, especially in the busy world of ocean imports!
✨Tip Number 4
Don’t forget to check our website for openings! We’re always looking for talented individuals like you. Apply directly through us to make sure your application stands out!
We think you need these skills to ace Ocean Import Customer Service Coordinator in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Ocean Import Trade and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Ocean Import Customer Service Coordinator position. Be sure to mention your communication skills and how you can build relationships with customers.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FORGE
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean import processes and shipping schedules. Familiarise yourself with common terms and practices in the industry, especially if you have experience with Asia. This will help you answer questions confidently and show that you're serious about the role.
✨Communication is Key
Since this role involves a lot of communication with customers and partners, practice how you articulate your thoughts. Use clear and concise language, and be ready to demonstrate your ability to handle queries professionally. You might even want to prepare a few examples of how you've successfully managed customer relationships in the past.
✨Show Your Organisational Skills
This job requires attention to detail and the ability to juggle multiple tasks. Be prepared to discuss how you stay organised in a busy environment. You could mention tools or methods you use to keep track of shipments and deadlines, which will highlight your suitability for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team you'll be working with. This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about their approach to customer service or how they handle challenges in the import process.
