Credit Control Manager

Forge Talent are recruiting on behalf of a highly successful business as they continue their growth plans. They are seeking an experienced Credit Control Manager to oversee and further develop a team of credit controllers, enhancing efficiencies across the department. This is an excellent opportunity for a skilled people leader with experience of managing a robust Credit Control function within a multi-site organisation. You will be a driven and results-focused leader looking to add value to an industry-leading business.

Credit Control Manager Role Overview:

• Lead, mentor, and develop a team of Credit Control Specialists, building a high-performing, customer-focused culture.
• Proactively motivate and manage the Credit Control Team to achieve timely collections of outstanding amounts and minimise aged debt.
• Oversee the team to ensure accurate and timely customer invoicing in line with individual contracts and service agreements.
• Maintain a proactive approach to credit risk management by setting and reviewing customer credit limits, ensuring adherence to credit policies.
• Effectively manage escalations and customer disputes to resolve overdue balances.
• Provide regular reporting and commentary to the senior management team on aged debt, cash collections, and credit risks.
• Ensure a commitment to continual improvements, collaborating with the wider business to enhance credit control processes.
• Play an active role in the optimisation of company software, ensuring alignment with operational and financial requirements.
• Define and monitor key performance indicators for data accuracy, collections performance, and team productivity.
• Promote best practice, ensuring efficiencies across customer onboarding and credit assessments.
• Ensure compliance with internal control frameworks, data protection requirements, and external regulatory standards.

Credit Control Manager Required Experience:

• Previous experience as a Credit Control Manager with proven results of developing a team and improving efficiencies.
• Experience of working in a similar capacity in either a retail or multi-site business environment is highly advantageous.
• Proven leadership and team development skills with experience of managing and mentoring a team of credit controllers.
• Full understanding of credit risk, Business to Business invoicing, collections, and data governance best practice.
• Excellent analytical skills, with the ability to provide detailed reporting.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence decision making across multiple departments.
• Advanced Excel and ERP systems skills (Experience of using Microsoft Dynamics 365 is highly advantageous).
• A high degree of accuracy and attention to detail.
• Strong problem-solving skills with the ability to take the lead on escalated issues and queries.
• Effective time management skills with the ability to prioritise personal and team tasks in line with business demands.
• Although some flexibility is available, this is an office-based role and applicants will be required to be (currently) located within a commutable distance of Blackburn.

If you are an experienced Credit Control Manager looking for an opportunity to utilise your skills within a rewarding and high-performing environment, we are very keen to speak with you. Please contact Rosie at Forge Talent or submit your CV for review.