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- Tasks: Lead the transformation of booking experiences for UK holidays and enhance guest loyalty.
- Company: Join Forge Holiday Group, a leader in creating memorable holiday experiences.
- Benefits: Enjoy competitive salary, annual bonus, 33 days holiday, and flexible working.
- Why this job: Make a real impact on how guests book and enjoy their holidays.
- Qualifications: Proven product management experience and a passion for customer satisfaction.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 55000 - 70000 £ per year.
Salary: £55,000 - £70,000 DOE
Location: Hybrid - 2+ days a week in our Chester HQ
Team: Product | Reports to: Head of Product, Guest Experience
About Forge Holiday Group
At Forge Holiday Group, we don’t just do holidays, we create memories. With market-leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Role
We’re on a mission to transform how people book and enjoy UK holidays. As Product Manager - Account, Loyalty & Booking, you’ll shape the seamless, personalised, and rewarding digital experiences that bring guests back time and again. This is a high-impact, guest-facing role focused on conversion, engagement, and loyalty. You’ll own the full booking funnel - from sign-up to checkout and beyond, leading the evolution of our loyalty and membership proposition while ensuring every guest interaction feels effortless, trusted, and rewarding.
What You’ll Do
- Own the product vision and roadmap for guest accounts, loyalty, and booking journeys.
- Define and prioritise problems across login, sign-up, checkout, and repeat bookings.
- Partner with UX and engineering to deliver intuitive, high-performing experiences.
- Champion experimentation through A/B testing and data-driven optimisation.
- Collaborate with CRM and marketing to enhance loyalty, referral, and reactivation features.
- Use analytics to understand guest behaviour and turn insight into measurable impact.
- Ensure brand consistency, trust, and accessibility across all touchpoints.
What We’re Looking For
Essential:
- Proven product management experience - discovery, prioritisation, delivery, and stakeholder alignment.
- Strong ownership of complex, multi-touchpoint user journeys.
- Experience in conversion optimisation, checkout UX, or loyalty programmes.
- Customer-obsessed with the ability to balance guest needs and commercial goals.
- Data-driven and comfortable defining metrics, running experiments, and iterating quickly.
- Clear communicator and natural collaborator who unites teams behind a shared vision.
- Curious, energetic, and results-driven - you bring momentum wherever you go.
Bonus points for:
- Experience in ecommerce, travel, hospitality, or marketplaces, or familiarity with personalisation, CRM, or cross-device journeys.
Forge Holiday Group Benefits
- Annual bonus scheme
- 33 days holiday (+ up to 5 extra with long service)
- Birthday day off
- Two paid volunteering days per year
- Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- On-site gym & Chester HQ parking
- Hybrid & flexible working
- Health cash plan, wellbeing discounts, and 24/7 mental health support
- Training & development pathways
- Exclusive discounts on holiday stays for you, family, and friends
- And more…
We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.
Apply today to help us create effortless, personalised, and rewarding booking experiences that keep guests coming back for more.
Product Manager - Account, Loyalty & Booking in Wrexham employer: Forge Holiday Group
Contact Detail:
Forge Holiday Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Account, Loyalty & Booking in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Forge Holiday Group. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s values and mission. Show how your experience aligns with their goal of creating memorable holiday experiences.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can enhance guest engagement and loyalty. Use specific examples from your past roles to back it up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product Manager - Account, Loyalty & Booking in Wrexham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming holiday experiences and making them memorable for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in product management, especially around user journeys and loyalty programmes. We love seeing how your skills align with our mission!
Be Data-Driven: Since we’re all about optimising guest experiences, include examples of how you've used data to drive decisions in your previous roles. Show us how you can turn insights into action – it’s a big part of what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Forge Holiday Group
✨Know Your Product Inside Out
Before the interview, dive deep into Forge Holiday Group's brands and their unique offerings. Understand how they approach guest experiences and loyalty. This knowledge will help you demonstrate your passion for the role and show that you're already aligned with their mission.
✨Showcase Your Data-Driven Mindset
Prepare to discuss specific examples of how you've used data to drive product decisions in the past. Be ready to talk about A/B testing, conversion optimisation, and how you’ve turned insights into actionable strategies. This will highlight your analytical skills and customer obsession.
✨Emphasise Collaboration Skills
Since this role involves working closely with UX, engineering, and marketing teams, be prepared to share stories that showcase your ability to collaborate effectively. Highlight instances where you united teams behind a shared vision or overcame challenges through teamwork.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the team faces in enhancing guest loyalty or how they measure success in their booking journeys. This shows your genuine interest in the role and helps you assess if it's the right fit for you.