At a Glance
- Tasks: Deliver exceptional customer service and support holidaymakers with their enquiries.
- Company: Join Sykes Holiday Cottages, a leading holiday let agency in the UK.
- Benefits: Earn £12.71 per hour with full-time hours and a supportive team environment.
- Other info: Fixed-term contract with opportunities to grow within a dynamic company.
- Why this job: Be part of creating unforgettable holiday experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26500 - 27500 € per year.
Chester (Head Office) – 4 Month Fixed‑Term Contract (1st June - 1st October). Full Time – Monday to Friday, 9:00am-5:30pm. Pay £12.71 per hour.
Join the Team at Sykes Holiday Cottages. At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday experiences across the UK and Ireland. With over 23,000 holiday homes and more than 30 years of industry expertise, we’ve grown into one of the UK’s fastest‑growing holiday let agencies.
About The Role
As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third‑party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high‑quality customer experiences every day.
What You’ll Be Doing
- Deliver exceptional customer service across phone, email, and written communication channels.
- Support customers with pre‑stay and in‑stay queries.
- Handle inbound enquiries including booking amendments, payments, and general service questions.
- Conduct outbound calls to support and assist customers.
- Explain insurance cover options and handle objections confidently and professionally.
- Accurately record customer interactions within internal systems.
- Work in line with FCA and company compliance standards.
- Identify opportunities to improve processes and customer experience.
- Act as a proud ambassador for the Sykes brand and values.
What We’re Looking For
Essential Skills
Customer Service Advisor employer: Forge Holiday Group
At Sykes Holiday Cottages, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and personal growth. As a Customer Service Advisor in our Chester Head Office, you'll enjoy a competitive pay rate, comprehensive training, and the opportunity to contribute to creating memorable holiday experiences for our customers. With a focus on employee development and a commitment to excellence, we offer a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Sykes Holiday Cottages and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be chatting with customers all day. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team. This shows you're engaged and eager to learn more about how you can contribute to creating unforgettable holiday experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle customer queries and provide exceptional service.
Show Your Passion:Let your enthusiasm for creating unforgettable holiday experiences shine through in your application. We want to see that you’re excited about the role and how you can contribute to our mission at Sykes Holiday Cottages.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forge Holiday Group
✨Know the Company Inside Out
Before your interview, take some time to research Sykes Holiday Cottages. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Think about common scenarios you might face, like handling booking amendments or explaining insurance options. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, be ready to demonstrate your verbal and written skills. You might be asked to role-play a customer interaction, so practice speaking clearly and professionally. Remember, it's all about making the customer feel valued!
✨Highlight Your Problem-Solving Abilities
Employers love candidates who can think on their feet. Be prepared to discuss times when you've successfully resolved issues or improved processes in previous roles. This will show that you can handle the fast-paced environment at Sykes and contribute positively to the team.
