At a Glance
- Tasks: Transform the onboarding experience for new holiday property owners and optimise their journey.
- Company: Forge Holiday Group, a leader in creating memorable holiday experiences.
- Benefits: 33 days holiday, hybrid working, health support, and exclusive holiday discounts.
- Other info: Join a diverse team passionate about innovation and personal growth.
- Why this job: Make a real impact on how owners succeed with our platform and enhance their journey.
- Qualifications: Experience in onboarding journeys, CRM systems, and a data-driven mindset.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - 2+ days a week in our Chester HQ
Team: Product | Reports to: Head of Product, Owner Experience
About Forge Holiday Group
At Forge Holiday Group, we don’t just do holidays, we create memories. With market‑leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Role
We’re looking for a Product Manager – Owner Supply Activation & Onboarding to transform how new owners join and succeed on our platform. This is a high-impact, owner-facing role focused on activation, conversion, and time-to-value. You’ll own the moment an owner signs up right through to their very first booking, ensuring a smooth, fast, and confidence‑inspiring start to their journey with us. You’ll work across sales, operations, onboarding, legal, compliance, design, and engineering to streamline workflows, automate processes, and craft an onboarding experience that sets owners up for long‑term success.
What You’ll Do
- Own and optimise the full onboarding funnel from lead handoff to first booking.
- Redesign the onboarding experience, blending automation with personalised support.
- Remove friction across sales, onboarding, operations, and compliance.
- Partner with UX and engineering to deliver product‑led onboarding tools and flows.
- Track and improve key metrics such as conversion, time‑to‑activation, and owner satisfaction.
- Use discovery, data, and experimentation to identify problems and iterate quickly.
What We’re Looking For
- Proven experience improving complex onboarding or acquisition journeys.
- Background with CRM systems, onboarding flows, SaaS, or marketplace supply.
- Clear communicator who simplifies complexity and aligns stakeholders.
- Data‑driven mindset with experience in funnels, workflow mapping, and segmentation.
Bonus
- Experience with operational tooling, compliance workflows, or travel/hospitality.
Benefits
- 33 days holiday (+ up to 5 extra with long service)
- Birthday day off
- Two paid volunteering days per year
- Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Hybrid & flexible working
- Health cash plan, wellbeing discounts, and 24/7 mental health support
- Exclusive discounts on holiday stays for you, family, and friends
We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.
Apply today to help create a smoother, faster, and more rewarding onboarding journey for holiday property owners.
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Product Management, Travel Arrangements, Hospitality, and Retail
Product Manager - Owner Supply Activation & Onboarding in Chester employer: Forge Holiday Group
Forge Holiday Group is an exceptional employer located in Chester, offering a dynamic work environment where innovation thrives. With a strong commitment to employee growth and diversity, the company provides ample opportunities for professional development while fostering a collaborative culture that values every team member's contribution. Join us to make a meaningful impact in the travel industry through cutting-edge data science initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Owner Supply Activation & Onboarding in Chester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Forge Holiday Group!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Forge Holiday Group would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Forge Holiday Group through your school's career services!
We think you need these skills to ace Product Manager - Owner Supply Activation & Onboarding in Chester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Owner Supply Activation & Onboarding, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Owner Supply Activation & Onboarding position at Forge Holiday Group. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Forge Holiday Group
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
