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- Tasks: Transform the onboarding experience for new holiday property owners and optimise their journey.
- Company: Forge Holiday Group, a leader in creating memorable holiday experiences.
- Benefits: 33 days holiday, hybrid working, health support, and exclusive holiday discounts.
- Why this job: Make a real impact on how owners succeed with our platform and enhance their journey.
- Qualifications: Experience in onboarding journeys, CRM systems, and a data-driven mindset.
- Other info: Join a diverse team passionate about innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - 2+ days a week in our Chester HQ
Team: Product | Reports to: Head of Product, Owner Experience
About Forge Holiday Group
At Forge Holiday Group, we don’t just do holidays, we create memories. With market‑leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Role
We’re looking for a Product Manager – Owner Supply Activation & Onboarding to transform how new owners join and succeed on our platform. This is a high-impact, owner-facing role focused on activation, conversion, and time-to-value. You’ll own the moment an owner signs up right through to their very first booking, ensuring a smooth, fast, and confidence‑inspiring start to their journey with us. You’ll work across sales, operations, onboarding, legal, compliance, design, and engineering to streamline workflows, automate processes, and craft an onboarding experience that sets owners up for long‑term success.
What You’ll Do
- Own and optimise the full onboarding funnel from lead handoff to first booking.
- Redesign the onboarding experience, blending automation with personalised support.
- Remove friction across sales, onboarding, operations, and compliance.
- Partner with UX and engineering to deliver product‑led onboarding tools and flows.
- Track and improve key metrics such as conversion, time‑to‑activation, and owner satisfaction.
- Use discovery, data, and experimentation to identify problems and iterate quickly.
What We’re Looking For
- Proven experience improving complex onboarding or acquisition journeys.
- Background with CRM systems, onboarding flows, SaaS, or marketplace supply.
- Clear communicator who simplifies complexity and aligns stakeholders.
- Data‑driven mindset with experience in funnels, workflow mapping, and segmentation.
Bonus
- Experience with operational tooling, compliance workflows, or travel/hospitality.
Benefits
- 33 days holiday (+ up to 5 extra with long service)
- Birthday day off
- Two paid volunteering days per year
- Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Hybrid & flexible working
- Health cash plan, wellbeing discounts, and 24/7 mental health support
- Exclusive discounts on holiday stays for you, family, and friends
We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.
Apply today to help create a smoother, faster, and more rewarding onboarding journey for holiday property owners.
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Product Management, Travel Arrangements, Hospitality, and Retail
Product Manager - Owner Supply Activation & Onboarding in Chester employer: Forge Holiday Group
Contact Detail:
Forge Holiday Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Owner Supply Activation & Onboarding in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Forge Holiday Group on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their onboarding process. We should be ready to discuss how we can optimise it, showing that we’re already thinking about making an impact!
✨Tip Number 3
Practice our pitch! We need to clearly communicate our experience with onboarding journeys and how we can simplify complex processes. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Product Manager - Owner Supply Activation & Onboarding in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with onboarding journeys and data-driven decision-making, as these are key aspects of what we're looking for.
Showcase Your Communication Skills: Since clear communication is vital in this role, use your application to demonstrate how you simplify complex ideas. Share examples of how you've aligned stakeholders in past projects to show us you're a great fit.
Quantify Your Achievements: When detailing your previous roles, include specific metrics that showcase your impact. Whether it’s improving conversion rates or reducing time-to-activation, numbers speak volumes and help us see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Forge Holiday Group.
How to prepare for a job interview at Forge Holiday Group
✨Know the Onboarding Journey
Familiarise yourself with the entire onboarding process for new owners. Understand the key touchpoints and challenges they face, and be ready to discuss how you would optimise this journey. This shows your commitment to improving their experience right from the start.
✨Data-Driven Mindset
Prepare to talk about your experience with data analysis and how it has influenced your decisions in previous roles. Bring examples of metrics you've tracked, such as conversion rates or time-to-activation, and how you've used this data to drive improvements.
✨Cross-Functional Collaboration
Since this role involves working with various teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you simplify complex ideas to align stakeholders towards a common goal.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in onboarding or acquisition journeys. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you identified problems and iterated solutions effectively.
