At a Glance
- Tasks: Deliver exceptional customer service and support holidaymakers with their enquiries.
- Company: Join Sykes Holiday Cottages, a leading holiday let agency in the UK.
- Benefits: Enjoy 33 days holiday, your birthday off, and exclusive discounts on stays.
- Other info: Dynamic work environment with training opportunities and 24/7 mental health support.
- Why this job: Be part of a passionate team creating unforgettable holiday experiences.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 27000 € per year.
Chester (Head Office) – 4 Month Fixed‑Term Contract (1st June - 1st October). Full Time – Monday to Friday, 9:00am-5:30pm. Pay £12.71 per hour.
Join the Team at Sykes Holiday Cottages. At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday experiences across the UK and Ireland. With over 23,000 holiday homes and more than 30 years of industry expertise, we’ve grown into one of the UK’s fastest‑growing holiday let agencies.
About The Role
As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third‑party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high‑quality customer experiences every day.
What You’ll Be Doing
- Deliver exceptional customer service across phone, email, and written communication channels.
- Support customers with pre‑stay and in‑stay queries.
- Handle inbound enquiries including booking amendments, payments, and general service questions.
- Conduct outbound calls to support and assist customers.
- Explain insurance cover options and handle objections confidently and professionally.
- Accurately record customer interactions within internal systems.
- Work in line with FCA and company compliance standards.
- Identify opportunities to improve processes and customer experience.
- Act as a proud ambassador for the Sykes brand and values.
What We’re Looking For
Essential Skills & Experience- Previous customer service experience.
- Excellent verbal and written communication skills.
- Confident handling objections and influencing customer decisions positively.
- Strong attention to detail and accuracy.
- Comfortable working in a regulated environment.
- Experience using CRM or contact centre systems.
- Ability to multitask and work efficiently across multiple systems.
- Experience within the travel or holiday industry.
- Experience working in a target‑driven environment.
About You
- Passionate about delivering outstanding customer experiences.
- Empathetic, professional, and a great communicator.
- Resilient and positive in a busy environment.
- A collaborative team player.
- Adaptable and proactive with a growth mindset.
- Trustworthy and accountable in everything you do.
Why Join Us?
- 33 days holiday (including bank holidays) plus extra days with long service.
- Your birthday off.
- 2 volunteering days per year.
- Pension scheme with employer contributions.
- Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, friends & family.
- Exclusive wellbeing discounts and offers.
- Health cash plan & life assurance.
- Training and development opportunities.
- 24/7 mental health support.
- On‑site gym and parking at our Chester HQ (close to the train station).
- Regular company events.
Diversity & Inclusion
At Sykes Holiday Cottages, we value diversity and inclusion and encourage everyone to bring their authentic selves to work. If you require any adjustments during the recruitment process, our team will be happy to help.
Customer Service Advisor in Chester employer: Forge Holiday Group
At Sykes Holiday Cottages, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. As a Customer Service Advisor in our Chester Head Office, you'll enjoy generous benefits such as 33 days of holiday, your birthday off, and access to mental health support, all while being part of a passionate team dedicated to creating unforgettable holiday experiences. With opportunities for training and development, plus exclusive discounts for you and your loved ones, Sykes is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chester
✨Tip Number 1
Get to know the company! Before your interview, dive into Sykes Holiday Cottages' values and mission. This will help you connect your experiences to what they care about, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence in handling objections and queries, which is key for the Customer Service Advisor role.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. Share stories that highlight your empathy and problem-solving skills, as these are crucial for creating unforgettable holiday experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like communication and attention to detail.
Show Your Passion:Let your enthusiasm for delivering outstanding customer experiences shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers enjoy their holidays!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you fit into our team and the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Forge Holiday Group
✨Know the Company Inside Out
Before your interview, take some time to research Sykes Holiday Cottages. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you handled objections or resolved issues effectively. This will demonstrate your ability to deliver exceptional service, which is key for a Customer Service Advisor role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a situation where you had to multitask. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role or the company culture. This shows that you’re engaged and interested in the position. You might ask about team dynamics or opportunities for professional development within Sykes.
