At Forge Holiday Group, we don’t just do holidays, we create unforgettable moments. With award-winning brands like Forest Holidays and Sykes Holiday Cottages, we’re 1,700+ people strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
We're now looking for a Finance Administrator to join our Finance team in Chester on a 12-month Fixed-Term Contract. If you're organised, customer-focused and confident working with numbers, this could be the perfect opportunity to develop your finance career while making a real difference to our customers and owners.
What You Need To Know:
- Salary: £27,000 per annum
- Contract:12 month - Fixed-Term Contract
- Location & Working Policy: Chester -Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office.
- Team: Finance
- Reports To:Group Credit Control and Finance Operations Manager
The Purpose of the Finance Administrator Role:
To support customer finance and debt collection across Agency and Forest Holidays. The role monitors customer payments, processes booking cancellations, carries out post-cancellation debt collection, and supports Owner Finance and Credit Control. Daily priorities are set by the Group Credit Control and Finance Operations Manager. Customer case referrals come from the Finance Customer Manager. Work follows established workflows and the cancellation terms for each brand.
What We're Looking for:
Essential Experience, Knowledge & Skills
- Previous experience in a customer-facing role
- Previous experience in a finance or accounts department
- Strong communication skills, including a professional telephone manner
- Strong numeracy skills and attention to detail
- Proficiency in Microsoft Excel and general IT literacy
- Ability to manage and prioritise a busy workload and meet deadlines
- Experience handling customer queries and resolving discrepancies
- Ability to work accurately and efficiently under pressure
- Team player able to work independently using own initiative
Desirable Experience, Knowledge & Skills
- Experience in a B2C customer services role
- Experience with credit control and debt collection processes
- Experience producing meaningful reporting
- Experience working in a multi-entity or Group finance environment
- Experience using AI or automation tools in day-to-day processes
Finance Administrator Key Responsibilities
- Monitor customer payments and balances using the agreed payments and balances report, identifying cancelled bookings with outstanding amounts.
- Process booking cancellations in line with the cancellation terms applicable to each brand.
- Carry out post-cancellation debt collection through written correspondence and phone calls, for balances the cancellation terms say are due only.
- Refer to the Finance Customer Manager any case the automatic process cannot handle. Refund decisions sit with Operations and the Finance Customer Manager, and the role does not approve or issue refunds.
- Assist the Finance Customer Manager with customer workflows as directed.
- Support the Group Credit Control and Finance Operations Manager with Owner Finance and Credit Control work, including Owner payment queries, debt chasing and related administration.
- Maintain accurate, up-to-date process notes and records for areas of responsibility.
- Identify process improvements, including upstream errors that generate correction work, and raise them with the Group Credit Control and Finance Operations Manager.
- Ensure compliance with financial controls, data protection and confidentiality requirements at all times.
- Carry out any other duties within the scope and purpose of the role, as requested by the line manager.
Why You’ll Love Working Here:
We want our people to enjoy being part of Forge Holiday Group – and we think our benefits are a pretty good place to start.
- Annual bonus scheme based on company performance
- 33 days’ holiday(including bank holidays), plus up to 5 extra with long service.
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Access to Spark, our health and wellbeing platform.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance
- Training & development opportunities
- 24/7 mental health support
- On-site gym and parking at Chester HQ (near train station)
- Employee savings scheme
- Long service awards and company events
We’re committed to diversity and inclusion and encourage you to bring your authentic self. Need adjustments for recruitment? Just ask.
Ready to take the next step in your finance career? Join a team that makes unforgettable holidays happen and play your part in creating great experiences for our customers.
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Customer Finance Operations Co-Ordinator in Chester employer: Forge Holiday Group
At Forge Holiday Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal development and teamwork. Our Chester head office provides a flexible hybrid-working policy, competitive benefits including generous annual leave, and a commitment to employee wellbeing, making it an ideal environment for those looking to grow their careers in finance while contributing to a sustainable impact.
