At a Glance
- Tasks: Be the go-to person for property owners and ensure guests have an unforgettable stay.
- Company: Join the award-winning Best of Suffolk team in a vibrant office environment.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and annual bonuses.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in the holiday experience for guests and owners alike.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
- Join the Team Behind the Best of Suffolk
- Salary: £25,000 per annum
- Hours: Full-time (37.5 hours, Monday to Saturday, 9am-5.30pm, with a day off in the week) + on-call rota cover
- Location: Our welcoming Badingham office.
About the Role
We're looking for a proactive and people-focused Account Manager to join our busy Badingham team.
You'll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.
As part of the team, you'll also join our on-call rota (one week in four), earning from £350 extra per week for handling urgent guest issues.
What You'll Do
- Be the primary contact for owners, offering guidance and support
- Respond to guest and owner queries quickly and efficiently
- Keep accurate records of all communications
- Work with owners to improve property performance and compliance
- Collaborate with teams across Property Services, Quality & Revenue Management
- Handle feedback to help improve guest satisfaction
- Cover out-of-hours emergency phone (own car required)
- What You'll Bring
- Customer service or customer relations experience
- Strong communication and organisation skills
- Confidence working independently and as part of a team
- IT literacy, especially MS Office
- Ability to problem-solve under pressure
Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Best of Suffolk?
Best of Suffolk is an award winning holiday lettings agency based in Badingham, Suffolk.
Founded in 2006 with just six cottages in Aldeburgh, the business has gone from strength to strength over the years and in 2021 joined forces with Sykes Holiday Cottages, becoming a sister brand to the award winning agency.
Proudly representing over 300 holiday cottages in the glorious county of Suffolk, our team of local experts work hard to keep both owners and guests happy.
Why You'll Love Working With Us
At Best of Suffolk & Sykes, we believe in rewarding our people
- Annual bonus scheme linked to company performance.
- Generous holiday allowance + extra days with long service
- Option to purchase extra holiday days if you wish.
- A day off for your birthday
- 2 volunteering days per year.
- Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
- Pension scheme with employer contributions
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
- Special offers and discounts designed to enhance your overall wellbeing.
- Health cash plan & life assurance.
- Training & development opportunities.
- 24/7 mental health support.
- Employee savings scheme
- Long service awards and company events
We're passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we'll be happy to help.
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Account Manager in Saxmundham employer: Forge Holiday Group Ltd
At Forge Holiday Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal development and teamwork. Our Chester headquarters provides a flexible hybrid-working policy, competitive benefits including generous annual leave, and a commitment to employee wellbeing, making it an ideal environment for those looking to grow their careers in finance while contributing to a sustainable impact.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Saxmundham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forge Holiday Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forge Holiday Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Saxmundham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forge Holiday Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Forge Holiday Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forge Holiday Group Ltd!
How to prepare for a job interview at Forge Holiday Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
