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- Tasks: Lead and enhance the guest experience across multiple holiday brands.
- Company: A leading holiday company in the UK with a focus on exceptional service.
- Benefits: Competitive salary, performance bonuses, and generous leave.
- Why this job: Shape unforgettable experiences for guests while driving operational excellence.
- Qualifications: Senior leadership experience in hospitality and strong stakeholder management skills.
- Other info: Hybrid role offering a dynamic work environment and growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards.
The ideal candidate will have senior leadership experience in multi-site hospitality, proven P&L ownership, and exceptional stakeholder management skills.
The position offers a competitive salary and attractive benefits including performance bonuses and generous leave.
Head of Guest Experience - UK Hospitality Leader (Hybrid) in London employer: Forge Holiday Group Ltd
Contact Detail:
Forge Holiday Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Experience - UK Hospitality Leader (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend hospitality events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Guest Experience role.
✨Tip Number 2
Prepare for the interview by researching the company’s brands and their guest experience strategies. We want you to show them you’re not just a fit for the role, but that you’re genuinely excited about enhancing their guest experience!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve driven operational excellence and managed teams in the past. We believe that showcasing your experience will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way in landing that dream job in hospitality.
We think you need these skills to ace Head of Guest Experience - UK Hospitality Leader (Hybrid) in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your senior leadership experience. We want to see how you've successfully managed teams and driven operational excellence in previous roles.
Demonstrate Your Guest-Centric Approach: Since this role is all about enhancing the guest experience, share specific examples of how you've shaped guest experience strategies in the past. We love seeing your passion for hospitality!
Be Clear About Your P&L Experience: Don’t forget to mention your proven P&L ownership. We’re looking for someone who understands the financial side of hospitality, so be sure to include relevant metrics or achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Forge Holiday Group Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the holiday company thoroughly. Understand their brands, values, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Guest Experience, you'll need to demonstrate your senior leadership experience. Prepare specific examples from your past roles where you've successfully managed teams, driven operational excellence, or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your P&L Experience
Since the role requires proven P&L ownership, be ready to discuss your financial acumen. Bring examples of how you've managed budgets, increased revenue, or reduced costs in previous positions. This will illustrate your ability to contribute to the company's bottom line.
✨Prepare for Stakeholder Management Questions
Exceptional stakeholder management skills are crucial for this position. Think about times when you've successfully navigated complex relationships or resolved conflicts. Be prepared to discuss your approach to building rapport and ensuring alignment with various stakeholders.
