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- Tasks: Lead and enhance the guest experience across multiple holiday brands.
- Company: A leading holiday company in the UK with a focus on exceptional service.
- Benefits: Competitive salary, performance bonuses, generous leave, and hybrid working options.
- Why this job: Shape unforgettable guest experiences and drive operational excellence in hospitality.
- Qualifications: Senior leadership experience in multi-site hospitality and strong stakeholder management skills.
- Other info: Join a dynamic team and make a real impact in the hospitality industry.
The predicted salary is between 43200 - 72000 £ per year.
A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards.
The ideal candidate will have senior leadership experience in multi-site hospitality, proven P&L ownership, and exceptional stakeholder management skills.
The position offers a competitive salary and attractive benefits including performance bonuses and generous leave.
Head of Guest Experience - UK Hospitality Leader (Hybrid) employer: Forge Holiday Group Ltd
Contact Detail:
Forge Holiday Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Experience - UK Hospitality Leader (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend hospitality events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Guest Experience role.
✨Tip Number 2
Prepare for interviews by researching the company’s brands and their guest experience strategies. We want to see you shine by showcasing your knowledge and how your leadership can elevate their service standards.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, focus on specific examples where you drove operational excellence or improved guest satisfaction. We love hearing about real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to shape the future of guest experiences.
We think you need these skills to ace Head of Guest Experience - UK Hospitality Leader (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Head of Guest Experience role. Highlight your senior leadership experience in hospitality and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest experience and how your background makes you the perfect fit for our team. Be sure to mention specific examples of your P&L ownership and stakeholder management.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you manage teams and foster a culture of high service standards. Share anecdotes that demonstrate your approach to shaping experience strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Forge Holiday Group Ltd
✨Know Your Guest Experience Inside Out
Before the interview, dive deep into the company's brands and their guest experience strategies. Familiarise yourself with their current offerings and think about how you can enhance them. This will show your genuine interest and help you articulate your vision for the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in multi-site environments. Use specific examples that highlight your ability to drive operational excellence and improve service standards. This will demonstrate your capability to lead effectively in this role.
✨Be Ready to Discuss P&L Ownership
Since the role involves P&L ownership, come prepared with examples of how you've managed budgets and driven profitability in previous positions. Highlight any strategies you've implemented that resulted in financial success, as this will be crucial for the interviewers.
✨Engage with Stakeholder Management Scenarios
Think of scenarios where you've successfully managed stakeholders, whether internal or external. Be ready to discuss how you navigated challenges and built strong relationships. This will showcase your exceptional stakeholder management skills, which are vital for this position.
