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- Tasks: Coordinate maintenance, manage helpdesk requests, and ensure safety across multiple sites.
- Company: Forge Holiday Group, a leader in creating memorable holiday experiences.
- Benefits: Competitive salary, 33 days holiday, birthday off, and exclusive holiday discounts.
- Why this job: Be the backbone of our operations and make a real impact on workplace safety.
- Qualifications: Level 2 or 3 in Facilities Management and strong organisational skills.
- Other info: Join a diverse team with excellent training and development opportunities.
The predicted salary is between 31000 - 33000 ÂŁ per year.
Location: Chester HQ - 5 days per week in the office.
Salary: ÂŁ31,000 to ÂŁ33,000 per annum
Working Days & Hours: Monday to Friday, 37.5 hours per week
Team: Estates & Facilities
Reporting to: Group Facilities & H&S Manager
At Forge Holiday Group, we don’t just do holidays, we create memories. With market‑leading brands like Sykes Holiday Cottages, Forest Holidays and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Facilities Co-ordinator Role: As Facilities Co-ordinator, you’ll be the engine that keeps our Estates & Facilities function moving. You will schedule and track maintenance, support compliance checks, liaise with contractors, manage helpdesk activity, and ensure our buildings and infrastructure remain safe, well‑maintained, and operational. This is a busy, hands‑on coordination role at the heart of our FM operations, supporting both day-to-day continuity and long‑term planning across multiple sites.
What You’ll Do:
- Coordinate planned and reactive maintenance (PPM & reactive works)
- Act as the first point of contact for contractors visiting site
- Track and report key compliance tasks (fire safety, water hygiene, electrical testing, etc.)
- Manage FM helpdesk/CAFM requests and allocate tasks appropriately
- Support asset management, stock monitoring, and equipment records
- Assist with RAMS checks, permits to work, and site health & safety activity
- Provide on‑site support for audits, inspections, and minor works
- Keep documentation accurate and up to date across all FM systems
- Liaise with site teams to ensure maintenance issues are resolved quickly and professionally
- Support sustainability initiatives such as waste reduction and energy efficiency
- Assist with emergency response (e.g., water leaks, outages)
- Provide admin and coordination support for wider Estates & FM projects, including PO raising and scheduling
What You’ll Bring:
- Level 2 or 3 qualification in Facilities Management, Building Services, or related field (or willingness to work toward IWFM Level 3)
- Basic Health & Safety certification (IOSH Working Safely or Managing Safely)
- Confident IT user, proficient in Microsoft Office and comfortable with CAFM systems
- Strong organisational and admin skills
- Excellent communication and customer service abilities
- Ability to multitask and prioritise in a dynamic environment
Even Better If You Have…
- IWFM Level 4 or 5 Certificate/Diploma
- NEBOSH General Certificate
- Experience with CAFM or asset management systems (e.g., Concept Evolution, Planon)
- First Aid at Work
- Manual Handling or Working at Height training
- Sustainability/environmental training (IEMA, internal modules, etc.)
- Membership with IWFM, BIFM, or British Safety Council
What You’ll Be Part Of:
- Operational continuity across site (including occasional FOH cover)
- Statutory compliance monitoring for fire alarms, emergency lighting, water hygiene and more
- Effective delivery of minor works and maintenance activities
- Accurate use of CAFM and helpdesk systems
- Health & safety inspections and incident reporting
- Stock management, asset tagging, and lifecycle tracking
- Contractor inductions, RAMS reviews, and permits
- Sustainability improvements across the estate
- Emergency response coordination
- Larger estates and FM projects, from data gathering to communication
Forge Holiday Group Benefits:
- Annual STIP Company‑wide Bonus performance‑based bonus
- 33 days holiday (incl. bank holidays) + extra days for long service
- Your birthday off
- 2 paid volunteering days
- Enhanced Maternity and Paternity Leave – 24 weeks maternity, 3 weeks paternity at 100% pay
- B Corp certified, we care about people & planet
- Exclusive holiday discounts for you, friends, and family
- Wellbeing perks, gym access at HQ, health cash plan
- Hybrid working & on‑site parking
- Training & development to keep you growing
Reasonable Adjustments: We’re at our best when everyone can bring their authentic self to work. We welcome applications from people of all backgrounds and experiences, recognising the power of diverse perspectives. If you need adjustments during the recruitment process, our team will be happy to help. If you’re organised, proactive, great with people, and passionate about keeping workplaces safe and running smoothly, we’d love to hear from you. Apply now!
Facilities Co-ordinator employer: Forge Holiday Group Ltd
Contact Detail:
Forge Holiday Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Co-ordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company. Ask about their sustainability initiatives or how they support employee development – it’ll make a great impression!
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the Facilities Co-ordinator role.
We think you need these skills to ace Facilities Co-ordinator
Some tips for your application 🫡
Show Your Organisational Skills: As a Facilities Co-ordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to showcase how you’ve successfully juggled responsibilities.
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Highlight Your Communication Skills: Communication is crucial in this role, so don’t shy away from showcasing your customer service abilities. Whether it’s through your writing or examples of past interactions, let us know how you effectively communicate with contractors and team members.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to the right people. Plus, it gives you a chance to explore more about us and what we stand for at Forge Holiday Group.
How to prepare for a job interview at Forge Holiday Group Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Co-ordinator. Brush up on your knowledge of planned and reactive maintenance, compliance checks, and health & safety regulations. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised tasks and ensured everything ran smoothly, as this will resonate well with the interviewers.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've liaised with contractors or managed helpdesk requests in previous positions, as this will demonstrate your customer service skills.
✨Emphasise Your Commitment to Sustainability
With a focus on sustainability initiatives, be prepared to discuss any relevant training or experiences you have in this area. Whether it's waste reduction or energy efficiency, showing your passion for making a positive impact will set you apart from other candidates.
