Product Manager - Owner Supply Activation & Onboarding 1 day ago
This range is provided by Forge Holiday Group. Your actual pay will be based on your skills and experience. Base pay range
- Location: Hybrid - 2+ days a week in our Chester HQ
- Team: Product | Reports to: Head of Product, Owner Experience
About Forge Holiday Group At Forge Holiday Group, we don't just do holidays, we create memories. With market-leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we're 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Role
We're looking for a Product Manager - Owner Supply Activation & Onboarding to transform how new owners join and succeed on our platform. This is a high-impact, owner-facing role focused on activation, conversion, and time-to-value. You'll own the moment an owner signs up right through to their very first booking, ensuring a smooth, fast, and confidence-inspiring start to their journey with us. You'll work across sales, operations, onboarding, legal, compliance, design, and engineering to streamline workflows, automate processes, and craft an onboarding experience that sets owners up for long-term success.
What You'll Do
- Own and optimise the full onboarding funnel from lead handoff to first booking.
- Redesign the onboarding experience, blending automation with personalised support.
- Remove friction across sales, onboarding, operations, and compliance.
- Partner with UX and engineering to deliver product-led onboarding tools and flows.
- Track and improve key metrics such as conversion, time-to-activation, and owner satisfaction.
- Use discovery, data, and experimentation to identify problems and iterate quickly.
What We're Looking For
- Proven experience improving complex onboarding or acquisition journeys.
- Background with CRM systems, onboarding flows, SaaS, or marketplace supply.
- Clear communicator who simplifies complexity and aligns stakeholders.
- Data-driven mindset with experience in funnels, workflow mapping, and segmentation.
Bonus
- Experience with operational tooling, compliance workflows, or travel/hospitality.
- 33 days holiday (+ up to 5 extra with long service)
- Birthday day off
- Two paid volunteering days per year
- Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- Hybrid & flexible working
- Health cash plan, wellbeing discounts, and 24/7 mental health support
- Exclusive discounts on holiday stays for you, family, and friends
We're passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.
Seniority level Mid-Senior level Employment type Full-time Job function Product Management Travel Arrangements, Hospitality, and Retail
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