Project Manager in Cheltenham

At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We are looking for a positive, enthusiastic and resourceful individual to join our Professional Services Team as a Project Manager.

Responsibilities:

• Hold responsibility for the successful initiation, resourcing, execution, monitoring and controlled closure of day to day projects.
• Ensure successful transition is achieved whilst proactively reducing project risk.
• Work alongside the Consultancy team and Technical Services team to ensure the delivery of customer projects that are on time, on budget, and within scope.
• Provide a reassuring and dependable interface between our delivery teams and our customers throughout the project phase.
• Ensure first class communication and reporting with the aim of exceeding customer expectations during their times of operational change.
• Ensure Project Initiation tasks are complete, planning what works are required, why they are required, when they are required and by whom they will be delivered.
• Proactively identify risks, plan for risk mitigation and manage/monitor processes around accepted project risks.
• Create tasks and milestones against the agreed scope, and create work packages for the relevant resources against these tasks.
• Motivate the engaged team of resources involved in the project.
• Coordinate project workstreams delivered by different resources/organisations.
• Ensure that customer pre-requisites are effectively communicated and completed prior to implementation works.
• Continuously monitor that projects are running on time and within budget defined by SORs.
• Ensure that back office systems are updated with current status of project milestones, and that associated costs/expenses are associated to the relevant workstreams.
• Manage project change, ensuring that timescales, outcome expectations and budgets are communicated effectively.
• Provide excellent customer experience by ensuring high level of communication, and timely updates.
• Coordinate project closure to distil good practice and ensure works are delivered to desired standard.
• Manage internal feedback log, whereby a change of approach, design or managed offering could avoid a similar future issue.
• Manage internal communication of planned project delivery, ensuring effective transition to FusionCare managed services, or follow on projects.

Requirements:

• 5+ years relevant experience in converting complex Scope of Works requirements into successful solution implementation within budget and timeframes.
• Demonstrable experience in management of resources, customers and external entities to deliver consistent benefits and outcomes.
• Experience within an IT professional services background would be an advantage.
• This role may require DV clearance, therefore applicants must be able to meet the eligibility requirements for this level of security vetting.

Desirable Industry Certifications:

• CCNA
• ITIL (Foundation)
• Prince 2 practitioner (or equivalent recognised industry qualification)

Skills and Attributes:

• Well organised and able to prioritise multiple work streams.
• Excellent problem solving and conflict resolution skills.
• Takes responsibility for decisions made during project phase.
• Strong interpersonal and negotiation skills.
• Excellent communication skills, both written and verbal.
• Meticulous attention to detail and due diligence in all aspects of working engagements.
• Understands the impact of well executed projects on other internal departments.
• Proficiency in Microsoft Office and Project Management software.

Desirable Academic Qualifications:

• Higher National Diploma (or equivalent).
• Diploma in Leadership and Management (or equivalent).
• Bachelor's Degree (2:1 minimum in relevant subject).

Benefits:

• Flexible working
• Sick pay insurance
• Life insurance
• Private medical insurance
• Matched pension contributions to 8%
• Gym membership

If you are looking for advancement and investment in you, and want to progress with clear milestones which are 100% within your control, we encourage you to apply.