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For Companies At a Glance
- Tasks: Provide 2nd Line support and manage incidents across various network technologies.
- Company: Join Forfusion, a leading Cisco expert in IT Managed Services.
- Benefits: Enjoy sick pay, life insurance, private medical cover, gym membership, and flexible working.
- Why this job: Be part of an exciting journey with opportunities for growth and development.
- Qualifications: 3+ years in network engineering, CCNA accreditation, and strong problem-solving skills.
- Other info: Dynamic team culture focused on training, mentorship, and work/life balance.
The predicted salary is between 30000 - 42000 £ per year.
At Forfusion we take pride in delivering world class project delivery and IT Managed Services as Cisco Experts, to our client base. We’re looking for a positive, enthusiastic and resourceful individual to join our Managed Services team to help deliver 2nd Line support. There’s never been a more exciting time for us, and we’re looking for like-minded, ambitious individuals who can help us build our business on this exciting journey.
Responsibilities
- Complete work streams and daily tasks as directed by the Service Operations Manager.
- Responsible for incident management across WLAN, LAN, WAN routers, Firewalls, Server technologies as part of your allocated tickets.
- Support the transition of Projects into Managed Services.
- Setting up monitoring tools and documentation management as per the indications of 3rd Line Engineer and Service Operations Manager.
- Log and categorise incidents with detail and accuracy to an appropriate level, responding to contacts within agreed SLA and maintaining the ticketing tool.
- Support 3rd Line Support Engineers in their lead on all complex incidents and problems, helping them through to resolution, and supporting communication with stakeholders.
- Perform Network Maintenance and system upgrades including service packs, patches, hot fixes and security configurations according to vendor and consultant indications.
- Apply pre-authorised changes following the change request and change log methodologies.
- Perform system tests using documented plans provided by the engineering team or the vendor.
- Plan, schedule and monitor own work (and that of 1st Line Support Engineers where applicable) competently, within limited deadlines and according to relevant legislation and local procedures.
- Maintain vendor specialisations and accreditations as directed by management, ensuring exams are completed within the timescales given.
- Monitor infrastructure and identify incidents which will impact service.
- Drive the development and maintenance of the Service Desk toolset, particularly the monitoring and ticketing functions.
- Provide knowledge transfer and training activities to more junior engineers to assist with their individual training and development plans, including updating any scripted guides and instructions when required.
- Complete other tasks as directed by the Service Operations Manager or management which fall within the scope of your technical capabilities and experience.
Requirements
- You will have a high level of expertise in network engineering support, specifically in Cisco Wireless and switching solutions with familiarity with Catalyst Centre.
- You are able to manage multiple tasks at one time and are able to continually re-prioritise to ensure SLAs are met.
Who will succeed in this role?
- Excellent spoken and written English, able to clearly articulate issues and updates to customers and peers alike.
- A high degree of due diligence and attention to detail.
- Well organised and able to prioritise multiple work streams and has the common sense to escalate when workloads may pose a risk to customer delivery.
- A clear ability to listen and take in new information and interpret instructions from peers and management to ensure work streams are carried out successfully.
- Able to work well under pressure and have a clear understanding of your own abilities.
Experience
- A minimum of 3 years relevant engineering experience in a service engineering or similar technical role.
- Experience resolving complex problems covering multiple technologies (e.g. WAN, LAN, DC and Security deployments).
- Preferably Cisco WLAN and LAN architectures.
- Demonstrate previous working experience involving support and troubleshooting of network and Data Centre infrastructure.
- Knowledge of Application Performance Monitoring and Network Performance Monitoring will be a plus.
- Valid Cisco Certified Network Associate (CCNA) accreditation.
Desirable Industry Certifications
- CCDA
- ITIL Practitioner
- Meraki CMNA
Benefits
- Sick pay insurance
- Life insurance
- Private medical insurance
- Matched pension contribution to 8%
- Gym membership
- Flexible working
You are looking for advancement and investment in you. You want to progress with clear milestones which are 100% within your control. When you’re stuck, you have the humility to ask for help and feel no shame in doing so. You want to be trained, coached, mentored, challenged and stretched. You relish a different culture that affords you flexibility, sensible work/life integration and the chance to be an integral part of a winning team.
2nd Line Engineer employer: Forfusion Ltd
Contact Detail:
Forfusion Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Forfusion. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research Forfusion, understand their services, and be ready to discuss how your skills in Cisco Wireless and switching solutions can help them deliver top-notch support. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on articulating your experience clearly, especially around incident management and troubleshooting. Confidence is key, so let your passion for tech shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what Forfusion is looking for. And remember, apply through our website for the best chance!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience with Cisco technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for the role and how you can contribute to our Managed Services team. Let us know why you're excited about joining Forfusion!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love seeing candidates who can think on their feet and manage multiple tasks effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Forfusion Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Wireless and switching solutions. Be ready to discuss your experience with WAN, LAN, and Data Centre infrastructure, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to talk about complex problems you've resolved in the past. Think of situations where you had to manage multiple tasks under pressure and how you prioritised them. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Since excellent spoken and written English is a must, practice articulating technical issues and updates clearly. You might even want to do a mock interview with a friend to get comfortable explaining your thoughts succinctly.
✨Be Ready to Learn and Adapt
Forfusion values individuals who are eager to learn and grow. Be prepared to discuss how you've sought help in the past and how you approach learning new technologies or processes. Show that you're not just looking for a job, but a place to develop your skills.
