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For Companies At a Glance
- Tasks: Support clients with platform issues and troubleshoot bugs while collaborating with teams.
- Company: Join a forward-thinking company focused on customer engagement and tech innovation.
- Benefits: Gain hands-on experience, receive training, and enjoy a supportive learning environment.
- Why this job: Kickstart your career in tech while making a real difference for clients.
- Qualifications: Customer care skills and a willingness to learn are essential.
- Other info: Regular training included, with opportunities for growth and development.
Assist clients with platform-related issues, including campaign setup, automation, and integrations. Troubleshoot user-reported bugs, escalating complex issues to senior support or development teams. Provide first-line support via email, chat, or ticketing systems. Log, track, and prioritise technical issues using an internal ticketing system. Collaborate with product and engineering teams to ensure timely resolution of bugs and outages. Create and update knowledge base articles, FAQs, and troubleshooting guides for clients. Assist in onboarding new customers by guiding them through platform features and best practices. Support data integrity efforts by helping customers with reporting, analytics, and GDPR compliance. Ensure proper handling of API integrations and third-party software connections. Work closely with marketing, product, and sales teams to ensure a seamless customer experience. Provide insights from support interactions to improve product development and customer engagement. Stay updated on SaaS trends, marketing automation, and customer engagement strategies. Suggest process improvements to enhance efficiency and customer satisfaction.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Customer care skills
- Creative
- Initiative
- Non-judgemental
- Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)
Digital Support Technician: Level 3 Apprenticeship employer: Forfront
Contact Detail:
Forfront Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician: Level 3 Apprenticeship
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of SaaS trends and marketing automation. The more you know, the better you'll be at impressing potential employers during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common support scenarios with a friend or family member. This will help you feel more confident when tackling real-life client issues in the interview.
✨Tip Number 3
Network like a pro! Connect with professionals in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or valuable advice.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to learn and grow. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Digital Support Technician: Level 3 Apprenticeship
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your enthusiasm for technology and customer support. Share any personal experiences or projects that highlight your interest in digital platforms and problem-solving.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with assisting clients, troubleshooting issues, and collaborating with teams. We want to see how you fit into our world!
Be Clear and Concise: Keep your writing straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate clarity and organisation in applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Forfront
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the platform you'll be supporting. Understand its features, common issues, and how to troubleshoot them. This will show your potential employer that you're proactive and ready to assist clients effectively.
✨Showcase Your Customer Care Skills
During the interview, highlight your customer care experience. Share specific examples of how you've helped clients in the past, especially in tech-related scenarios. This will demonstrate your ability to provide first-line support and handle user-reported bugs.
✨Be Ready to Discuss Collaboration
Since the role involves working closely with product and engineering teams, be prepared to discuss how you’ve collaborated with others in previous roles. Talk about how you’ve contributed to resolving issues or improving processes through teamwork.
✨Stay Updated on Industry Trends
Make sure you’re aware of the latest trends in SaaS, marketing automation, and customer engagement strategies. Mentioning these during your interview will show that you’re not only interested in the role but also committed to continuous learning and improvement.
