At a Glance
- Tasks: Support onboarding of new farm accounts and conduct risk assessments.
- Company: Join a diverse team at ForFarmers, committed to safety and compliance.
- Benefits: Gain valuable experience in customer service with a competitive salary.
- Other info: 12-month fixed-term contract with opportunities for growth.
- Why this job: Make a real impact on farm safety and delivery processes.
- Qualifications: Strong attention to detail and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This purpose of this role is to support the safe, compliant, and accurate onboarding of new farm accounts across the UK by conducting farm risk assessments, validating customer information, and ensuring all accounts are set up in line with company, contractual, and regulatory requirements. This role plays a key part in ensuring delivery safety, protecting drivers, customers, and the business from operational and compliance risks.
Key Responsibilities
- Responsible for managing the end-to-end new account set-up process and ensuring all farm delivery points are assessed and approved in line with company procedures, contractual obligations, and safe delivery requirements.
- Complete SAP new account request forms, ensuring all required customer master data is accurate, complete, and aligned to company procedures to enable efficient account creation.
- Verify that no existing account is already in place before submitting a new request.
- Submit completed forms to the Master Data Management (MDM) team for validation and enrichment.
- Liaise with MDM to manage urgent account requests where required.
- Collate required information from customers and Account Managers, ensuring compliance with company national procedures and contractual requirements.
- Ensure all delivery points are assessed using the ForFarmers Farm Risk Management (FaRM) tool, with completion required prior to any delivery taking place.
- Ensure customers / Account Managers provide accurate delivery point information (layout and condition) in line with the ForFarmers guide to safe deliveries on farm, at the earliest opportunity, via FaRM / email or the required photo template.
- Coordinate submission of completed FaRM assessments and supporting photos to the Transport Team for authorisation.
- Ensure strict compliance that no delivery is planned or takes place without a correctly completed and authorised FaRM and photo documentation.
- Confirm that deliveries only commence once full approval has been obtained.
- Communicate account creation and FaRM status updates to relevant stakeholders to ensure smooth onboarding and safe delivery readiness.
- Where the Transport Team identifies Health & Safety concerns at a delivery point, liaise with the Account Manager and customer to agree and coordinate the required corrective actions.
- Ensure all updates, supporting evidence, and revised site photographs are obtained and processed, facilitating the removal of Health & Safety blocks once issues have been resolved and approved.
- Undertake reporting requirements as required for new account set up and FaRM.
We value diversity in our workplace and welcome enquiries from everyone. Candidate applications requiring sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.
FaRM & New Account Specialist (12 month Fixed Term Contract) employer: ForFarmers UK Limited
At ForFarmers, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and compliance while fostering employee growth. Located in Bury St Edmunds, our team enjoys a collaborative environment with opportunities for professional development, ensuring that every member can contribute meaningfully to our mission of safe and efficient farm account management.
StudySmarter Expert Advice🤫
We think this is how you could land FaRM & New Account Specialist (12 month Fixed Term Contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ForFarmers UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ForFarmers UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FaRM & New Account Specialist (12 month Fixed Term Contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ForFarmers UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at ForFarmers UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ForFarmers UK Limited!
How to prepare for a job interview at ForFarmers UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
