Customer Service Representative

The Customer Service Representative delivers a responsive, professional and reliable service to customers and Account Managers across the order-to-cash process. Acting as a key point of contact, you'll manage customer enquiries, resolve issues and support the smooth administration of customer accounts., Customer Service

• Deliver a professional, responsive and customer-focused service to customers and Account Managers.
• Take ownership of enquiries and issues, ensuring they are resolved accurately and within agreed timescales.
• Customer Administration
• Maintain accurate customer records and process customer administration, pricing updates, contracts and related documentation in line with company procedures.
• Support the effective resolution of invoice queries, credit notes and customer account issues.

Collaboration & Problem Solving

• Work closely with colleagues across Sales, Finance, Operations, Quality and Technical teams to resolve issues and provide a seamless customer experience.
• Communicate openly and build positive working relationships with customers and colleagues.

Performance & Development

• Manage workload effectively, maintaining high standards of accuracy, quality and professionalism.
• Embrace opportunities to learn, adapt and improve ways of working to support excellent customer service and business performance.
  The successful candidate will be customer-focused, organised and proactive, taking ownership of their work, building positive relationships and working collaboratively with colleagues to deliver an excellent customer experience., Previous experience in a customer service, customer support or administrative role.
• Strong communication skills with the ability to build positive relationships with customers and colleagues.
• A customer-focused approach with a commitment to providing excellent service.
• Ability to take ownership of tasks and see them through to completion.
• Good problem-solving skills and the ability to identify practical solutions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High levels of accuracy and attention to detail.
• Competent IT skills, including Microsoft Office and experience of using business systems.
• Ability to work both independently and collaboratively as part of a team.
• A positive and adaptable approach to change, learning and new ways of working.

Desirable

• Experience within the agricultural, manufacturing or FMCG sectors.
• Experience of managing customer accounts, contracts or pricing administration.
• Knowledge of SAP, C4C, SIS or similar business systems.
• Experience handling customer complaints, invoice queries or credit note processes.