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- Tasks: Lead technical support for EV charger installations and maintenance while diagnosing issues on-site.
- Company: Join EVEC, a fast-growing company making EV ownership accessible for everyone.
- Benefits: Enjoy competitive salary, 25 days holiday, health support, and training opportunities.
- Other info: Work in a dynamic environment with regular social events and career growth potential.
- Why this job: Be part of a mission to revolutionise EV charging and make a real difference.
- Qualifications: Experience in technical support and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
EVEC's goal is to remove barriers to EV ownership by providing the UK's most affordable, and accessible, smart EV chargers. EVEC is experiencing rapid growth and continues to develop products and processes to support our customers. EVEC is seeking a hands-on and highly capable Technical Lead to support the installation, maintenance, and ongoing performance of EV charging solutions. This hybrid role combines technical support, field-based diagnostics, and product testing.
Key Responsibilities:
- Provide internal technical support to both Technical and Customer service teams
- Assist with escalation handling for complex technical issues
- Attend customer and partner sites to support EV charger installations
- Assist in identifying recurring product issues and improvement opportunities
- Diagnose and resolve on-site faults across new and existing systems
- Support testing of new EV charger products and firmware updates
- Support returned product analysis and fault identification
- Deliver technical support via video calls for key customers
- Assist with pre-installation technical consultations
Details:
- Role reports to Technical Director within the Technical Team
- Competitive Salary & Benefits
- Full time: 37.5 hours per week, Monday-Friday
- 25 Days Holiday + Bank Holidays +1 day additional per year of employment up to 28 days
- Free on site parking with EV charging available
- Regular social events and charity fundraisers
- Training and Development support from a dedicated People Team
- Life Insurance Cover
- Health & Wellness Support along with Access to EAP Service
Technical Lead (evec) in Salford employer: Foreveryonegroup
Contact Detail:
Foreveryonegroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead (evec) in Salford
✨Tip Number 1
Network like a pro! Reach out to current employees at EVEC on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves hands-on diagnostics and product testing, we should be ready to showcase our problem-solving abilities with real-world examples.
✨Tip Number 3
Show off your passion for EV technology! During interviews, let’s discuss how we can contribute to making EV ownership more accessible. Our enthusiasm can set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up in the future.
We think you need these skills to ace Technical Lead (evec) in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Lead role. Highlight your experience with EV chargers, technical support, and any hands-on diagnostics you've done. We want to see how your skills align with our mission at EVEC!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for EV technology and how you can contribute to making EV ownership more accessible. Let us know why you're excited about joining our team at EVEC.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the EVEC family!
How to prepare for a job interview at Foreveryonegroup
✨Know Your Tech Inside Out
As a Technical Lead, you'll need to demonstrate your technical expertise. Brush up on the latest EV charging technologies and be ready to discuss how you've tackled complex technical issues in the past. Show them you can not only diagnose problems but also suggest improvements.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved on-site faults or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and effectiveness in handling challenges.
✨Understand Their Customer Focus
EVEC is all about making EV ownership accessible. Familiarise yourself with their mission and think about how you can contribute to enhancing customer experience. Be ready to discuss how you would support both technical and customer service teams in achieving this goal.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, and the specific challenges they face in the EV sector. This shows your genuine interest in the role and helps you assess if it's the right fit for you.