At a Glance
- Tasks: Provide top-notch customer support via phone, email, and live chat.
- Company: Join Ship It Appliances Ltd., a leader in eCommerce appliances.
- Benefits: Enjoy a competitive salary, generous holiday, and health support.
- Other info: Great career growth opportunities and community volunteering options.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
- Customer Service Representative (Ship It Appliances Ltd.)
- Full time
- Permanent
- Customer Service Representative – e Commerce Appliances
Role Overview
We are seeking a confident and customer-focused Customer Service Representative to support customers across our e Commerce appliance channels.
This role is suited to someone who enjoys working in a fast-paced customer service environment, can balance telephone and written communication effectively, and is committed to delivering a professional, helpful and consistent customer experience.
- Provide high-quality customer support across multiple channels, with a primary focus on telephone support and additional support via email, tickets and live chat
- Handle inbound and outbound customer calls in a professional, calm and helpful manner
- Manage customer service tickets and live chat conversations through e Desk
- Respond to customer enquiries accurately and within agreed service levels
- Process refunds for damaged or faulty items in line with company guidelines
- Support customers across multiple UK marketplace channels, including Amazon and B&Q
- Maintain efficient handling times while ensuring a high standard of written and verbal communication
- Work towards productivity targets, including processing approximately 18 tickets per hour where applicable
- Deliver a consistent, customer-first experience across all contact channels
About You
- Previous experience in a customer service role, ideally within e Commerce, retail, appliances or marketplace support
- Experience using customer service ticketing systems; e Desk experience would be advantageous but is by no means essential
- Strong verbal communication skills, with a professional telephone manner
- Confidence handling customer queries by phone, email, ticketing systems and live chat
- Ability to manage high volumes of customer enquiries with accuracy and attention to detail
- Good organisation, time management and problem-solving skills
- Ability to remain calm, empathetic and professional when handling challenging conversations
- A proactive, customer-first approach and a commitment to delivering a positive customer experience
- Details
- 37.5 hour week, worked 9-5 Monday to Friday
- Office based, permanent, full time
- Reports to Head of Customer Service
- Annual Salary £26,000
- Overtime available in peak periods
- Free on-site parking with EV charging available
- 25 days Holiday + Bank Holidays
- 1 day additional day of annual leave per year of employment up to 28 days
- Training and development support from a dedicated People Team
- Life Insurance Cover
- Health & Wellness Support
- EAP service
- Community volunteering and charity fundraising opportunities
- Substantial staff discounts across all group brands
- Customer Service Representative
Key Responsibilities
- Provide high-quality customer support across multiple channels, with a primary focus on telephone support and additional support via email, tickets and live chat
- Handle inbound and outbound customer calls in a professional, calm and helpful manner
- Manage customer service tickets and live chat conversations through e Desk
- Respond to customer enquiries accurately and within agreed service levels
- Process refunds for damaged or faulty items in line with company guidelines
- Support customers across multiple UK marketplace channels, including Amazon and B&Q
- Maintain efficient handling times while ensuring a high standard of written and verbal communication
- Work towards productivity targets, including processing approximately 18 tickets per hour where applicable
- Deliver a consistent, customer-first experience across all contact channels
About You
- Previous experience in a customer service role, ideally within e Commerce, retail, appliances or marketplace support
- Experience using customer service ticketing systems; e Desk experience would be advantageous but is by no means essential
- Strong verbal communication skills, with a professional telephone manner
- Confidence handling customer queries by phone, email, ticketing systems and live chat
- Ability to manage high volumes of customer enquiries with accuracy and attention to detail
- Good organisation, time management and problem-solving skills
- Ability to remain calm, empathetic and professional when handling challenging conversations
- A proactive, customer-first approach and a commitment to delivering a positive customer experience
- Details
- 37.5 hour week, worked 9-5 Monday to Friday
- Office based, permanent, full time
- Reports to Head of Customer Service
- Annual Salary £26,000
- Overtime available in peak periods
- Free on-site parking with EV charging available
- 25 days Holiday + Bank Holidays
- 1 day additional day of annual leave per year of employment up to 28 days
- Training and development support from a dedicated People Team
- Life Insurance Cover
- Health & Wellness Support
- EAP service
- Community volunteering and charity fundraising opportunities
- Substantial staff discounts across all group brands
- #J-18808-Ljbffr
Customer Service Representative (Ship It Appliances Ltd.) M50 1RE in Salford employer: Foreveryonegroup
At Ship It Appliances Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee well-being. Our dedicated People Team provides comprehensive training and development opportunities, ensuring that our Customer Service Representatives thrive in their roles while enjoying benefits such as generous holiday allowances, health and wellness support, and substantial staff discounts. Located conveniently with free on-site parking and EV charging, we foster a supportive environment where employees can grow and contribute to meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Ship It Appliances Ltd.) M50 1RE in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foreveryonegroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foreveryonegroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Ship It Appliances Ltd.) M50 1RE in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foreveryonegroup:Your cover letter is your chance to shine! Tell us why you want to work at Foreveryonegroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foreveryonegroup!
How to prepare for a job interview at Foreveryonegroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
