At a Glance
- Tasks: Create unforgettable experiences for visitors while promoting our amazing forests.
- Company: Join Forestry England, a passionate team dedicated to preserving and enhancing our natural landscapes.
- Benefits: Enjoy 25 days holiday, discounts on shopping, free parking, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a supportive team environment.
- Why this job: Make a positive impact on the environment and connect with nature every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26959 - 26959 £ per year.
Vacancy closes - 29th June 23:58hrs
Salary: £26,959 pro rata
Contract type: Permanent
Hours: 15 hrs per week
We are Forestry England. We live and breathe forests. Join us. We’re foresters, professionals and experts who love to share our enthusiasm and want to make a positive difference for you and the environment. We’re using our scale and expertise to grow the nation’s forests for everyone, adapting our landscapes for tomorrow and getting stuff done today by creating amazing places and experiences for you to enjoy. We’re providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What You’ll Do
As a Visitor Services Officer, you will contribute to achieving an exceptional visitor experience and provide outstanding service that leaves visitors with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, ensuring a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering. You will be expected to support both local and national events, requiring regular weekend and bank holiday working to meet visitor and operational needs.
Location
Cannock Chase Forest, Rugeley, WS15 2UQ
Benefits
- 25 days holiday a year, rising by one day for each year of service up to 30 days (pro‑rated for part‑time employees) plus bank holidays.
- STaR, our employee benefits scheme, offering discounts on everyday supermarket shopping, hotel stays, clothing, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills and the Headspace wellbeing app.
- Free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- A commitment to lifelong learning through career development.
- Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Required Behaviours
- Making effective decisions
- Working together
- Managing a quality service
- Delivering at pace
Nationality Requirements: Read more about nationality requirements here.
Working for the Civil Service: Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). Candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy and who meet the minimum requirements for the role. This role is part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative. Within Part 7 of the Immigration Act 2016, applicants must be able to provide accurate spoken English. Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in line with or according to these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk. If you require any reasonable adjustments, please email: fcrecruitmentteam@forestryengland.uk.
Visitor Services Officer in Rugeley employer: Forestry England
Forestry England is an exceptional employer dedicated to fostering a supportive and inclusive work environment at Cannock Chase Forest. With a strong commitment to employee growth through continuous professional development, generous holiday allowances, and a range of benefits including discounts and free access to national arboretums, we empower our team to make a meaningful impact on the environment while enjoying a fulfilling career. Join us in creating memorable experiences for visitors and contributing to the sustainability of our forests.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Officer in Rugeley
✨Get Your Hands Dirty in the Community
Nothing beats on-the-ground experience when it comes to agriculture. Volunteer at local farms or join community gardening projects to meet industry folks. They often have inside info on part-time gigs that might not even be advertised yet!
✨Tap Into Agriculture Networks
Join local agricultural societies or online forums specific to your area. These communities are goldmines for part-time opportunities and can connect you with farmers and organisations looking for helping hands.
✨Seasonal Availability Is Key
Make sure you know when the busy seasons are! Many farms ramp up hiring during planting and harvest times. Keep an eye out for those windows and shoot your applications off early through our website to increase your chances.
✨Show Off Your Passion!
Bring your enthusiasm to the table. During interviews or interactions, share any relevant coursework or experiences you’ve had in agriculture. Whether it’s a school project or a home garden, showing that you're keen can set you apart when competing for that part-time role with Forestry England.
We think you need these skills to ace Visitor Services Officer in Rugeley
Some tips for your application 🫡
Highlight Relevant Experience:In your CV, make sure to shine a light on any agriculture-related experience you've got, whether it's from coursework, volunteer work, or hands-on jobs. Don't forget about specific skills like crop management or knowledge of sustainable practices; those are real winners for Forestry England!
Show Off Your Passion:In your cover letter, let your enthusiasm for agriculture come through! Talk about why you're passionate about working in this field and what makes you excited about the opportunity at Forestry England. We love hearing personal stories that connect you to the agriculture world!
Tailor Your Application:Avoid the one-size-fits-all approach. Make sure to tailor your CV and cover letter for the part-time role at Forestry England. This might mean adjusting the wording to reflect the specific tasks and responsibilities mentioned in the job listing, ensuring you clearly fit the bill.
Include Certifications or Courses:If you have any relevant certifications or courses related to agriculture, make sure to include those! Whether it's a short course in sustainable farming or a certification in organic agriculture, these can really boost your application. It shows you're dedicated to the field and continuously learning!
How to prepare for a job interview at Forestry England
✨Brush Up on Your Technical Knowledge
Given the agriculture field, it's vital we understand farming techniques, equipment, and even pest management strategies. Be ready to discuss specific practices you've encountered or used—perhaps your experience with certain crops or technologies in farming.
✨Showcase Your Practical Experience
Employers want to see that we can apply our knowledge in the field. If you've had hands-on experience—like internships, volunteering on a farm, or even personal projects—talk about them! Share what you learned and how it shaped your understanding of agricultural processes.
✨Flexibility & Commitment—Key for Part-Time Roles
Part-time roles often require a bit of juggling. Be ready to show your willingness to adapt your schedule for peak seasons or specific needs that come up. Discuss your availability openly, and highlight your enthusiasm for being part of the team.
✨Prepare for Scenario-Based Questions
In agriculture, we might face situations that test our problem-solving skills. Expect questions like how we'd handle a pest outbreak or deal with unpredictable weather. Practise articulating your thought process and solutions, as it shows we can think on our feet.
