At a Glance
- Tasks: Provide IT support and resolve queries for staff across various sites.
- Company: Join Forestry England, a part of the Civil Service with a commitment to sustainability.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts on various services.
- Other info: Opportunities for professional development and a dynamic work culture.
- Why this job: Make a difference in a supportive environment while developing your IT skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33854 - 33854 £ per year.
Vacancy closes: July 24th, 23:58
Salary: £33,854 per annum
Contract type: Permanent
Hours: 37 hours per week
Location: Office-based in line with Civil Service blended working policies. Minimum one day per week in the Bristol office and approximately two days per week supporting sites across the South West region, including Haldon Forest Park, Bucks Horn Oak, Beechenhurst, Kings House, Westonbirt Arboretum, Cardinham Woods. Occasional travel across the region and other England sites. Overnight stays may be required.
Responsibilities:
- Provide IT support to staff, addressing queries and issues.
- Maintain high standards of customer service, responding promptly and resolving issues.
- Collaborate with IT Service Desk and wider IT teams.
- Participate in a team on-call rota covering weekends, public holidays, and occasional out-of-hours support.
Benefits:
- Forestry England contributes an average of 28.97% towards your pension.
- You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday per year, increasing by one day per year of service up to 30 days, plus bank holidays.
- STaR employee benefits scheme with discounts on supermarket shopping, hotel stays, clothing, mobile phones, electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- Free parking at Forestry England sites and free entry to National Arboretums at Westonbirt and Bedgebury.
- Commitment to lifelong learning, including continuous professional development, support for individual learning plans and sponsorship of professional memberships.
Legal and EEO Statements:
Forestry England is part of the Civil Service and adheres to the Civil Service Commissioners’ Recruitment Principles. The Civil Service has a Disability Confident Scheme, a Redeployment Interview Scheme for current civil servants, and a commitment to the Great Place to Work for Veterans and Prison Leaver Recruitment initiative. All applicants will be assessed on merit and equal opportunity. Applicants must be able to converse in accurate spoken English. Any reasonable adjustments can be requested by contacting fcrecruitmentteam@forestryengland.uk.
