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- Tasks: Lead daily operations at a busy visitor centre and ensure an amazing experience for guests.
- Company: Join Forestry and Land Scotland, managing a flagship site in stunning Queen Elizabeth Forest Park.
- Benefits: Enjoy a full-time role with weekends off, plus perks like team events and outdoor activities.
- Why this job: Be part of a dynamic team enhancing visitor engagement in one of Scotland's most beautiful landscapes.
- Qualifications: Looking for organised individuals with customer service skills and a passion for teamwork.
- Other info: Diverse applicants are encouraged; inclusivity is key to our success.
The predicted salary is between 28800 - 42000 £ per year.
Location: The Lodge Forest Visitor Centre, Aberfoyle
Contract: Full-time (35 hours/week), including weekends and public holidays on a rota basis
About the team
Forestry and Land Scotland (FLS) is looking for a proactive and organised Visitor Centre Supervisor to lead day-to-day operations at The Lodge Forest Visitor Centre—our flagship 5-star site welcoming over 200,000 visitors annually.
About the role
Based in the heart of Queen Elizabeth Forest Park, you’ll supervise a small team, ensure a high-quality visitor experience, and oversee building and trail maintenance. You’ll also coordinate events, support volunteers, and work closely with partners like Go Ape and the National Park Authority to enhance visitor engagement.
About you
This is a hands-on role that combines customer service, team leadership, and site management. The postholder will need strong organisational skills, a flexible approach, and the ability to work collaboratively with tenants, stakeholders, and the public.
Join us in delivering exceptional outdoor experiences across one of Scotland’s most scenic and diverse landscapes.
What we offer
Our list of benefits can be found here.
How to apply
Please review the Job Description for more information on this role, applications are received through our recruitment portal by way of CV and Covering Letter. We encourage applications from individuals of all backgrounds, recognising that diverse perspectives drive innovation and success. Our commitment to inclusivity ensures that everyone, regardless of race, gender, or other characteristics, is valued and welcomed to contribute to our dynamic team.
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Visitor Centre Supervisor employer: Forestry and Land Scotland
Contact Detail:
Forestry and Land Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Supervisor
✨Tip Number 1
Familiarise yourself with the Queen Elizabeth Forest Park and its visitor centre. Understanding the unique features and offerings of the site will help you demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Forestry and Land Scotland. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Highlight your experience in customer service and team leadership in conversations. Be ready to share specific examples of how you've successfully managed teams or enhanced visitor experiences in previous roles.
✨Tip Number 4
Stay updated on local events and partnerships related to the visitor centre. Being knowledgeable about collaborations with organisations like Go Ape can show your proactive approach and commitment to enhancing visitor engagement.
We think you need these skills to ace Visitor Centre Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Visitor Centre Supervisor position. Highlight key skills such as team leadership, customer service, and organisational abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in visitor services, team management, or event coordination to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor experiences and your commitment to delivering exceptional visitor services. Use specific examples from your past experiences to illustrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Forestry and Land Scotland
✨Show Your Passion for Customer Service
As a Visitor Centre Supervisor, you'll be at the forefront of visitor engagement. Make sure to express your enthusiasm for providing excellent customer service and share examples of how you've gone above and beyond in previous roles.
✨Demonstrate Leadership Skills
This role involves supervising a team, so be prepared to discuss your leadership style. Share specific instances where you've successfully led a team, resolved conflicts, or motivated others to achieve common goals.
✨Highlight Organisational Abilities
With responsibilities ranging from event coordination to site management, showcasing your organisational skills is crucial. Prepare to talk about how you prioritise tasks and manage multiple projects simultaneously.
✨Familiarise Yourself with the Location
Understanding the Queen Elizabeth Forest Park and its attractions will set you apart. Research the park's features, events, and partnerships, and be ready to discuss how you can enhance the visitor experience based on this knowledge.
