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- Tasks: Manage visitor facilities and ensure high-quality experiences for outdoor enthusiasts.
- Company: Forestry and Land Scotland, managing iconic outdoor destinations.
- Benefits: Competitive salary, generous pension contributions, and opportunities for professional growth.
- Why this job: Join a passionate team and make a real impact on outdoor recreation.
- Qualifications: Experience in managing visitor facilities and strong leadership skills required.
- Other info: Ideal for mountain biking enthusiasts; flexible working hours with some weekend duties.
The predicted salary is between 34362 - 36658 £ per year.
Location: Glentress
Salary: £34,362 – £36,658 plus 28.97% employer pension contributions
Contractual hours: 35
Basis: Full time
Region: South
We’re looking for an Area Visitor Services Manager to join our Visitor Services Team in the South Region. You’ll be based in the Scottish Borders, with responsibility for delegated sites in the Tweed Valley and our key 7stanes destinations at Glentress, Innerleithen and Newcastleton.
Forestry and Land Scotland manages some of the country’s most iconic outdoor destinations, including Tweed Valley & Galloway Forest Parks, Galloway Dark Sky Park, the 7stanes mountain biking centres, and the Galloway & Southern Ayrshire Biosphere. Our Visitor Services Team is responsible for ensuring safe, enjoyable, and high-quality experiences for all who visit, by managing walking and cycling trails, engaging with communities, supporting events, and working with partners across the region to provide diverse recreation opportunities.
Responsibilities
As an Area Visitor Services Manager, you’ll play a vital role in overseeing the management and maintenance of visitor facilities across your area. You’ll lead on the facility maintenance programme, oversee regular site inspections, and contribute as part of the Regional Visitor Services Management Team to develop and improve recreation opportunities across the estate.
Requirements
To be successful, you’ll need experience of managing recreation or visitor facilities to a high standard, strong knowledge of health, safety and environmental management, and proven ability to lead and motivate teams. You’ll also need strong interpersonal and organisational skills, experience working with a wide range of stakeholders, and a commitment to delivering excellent visitor experiences.
We are particularly keen to hear from candidates with an interest in mountain biking, and especially those with experience in the development and management of MTB trails – though this is not essential.
This role will involve regular weekend working as part of a duty rota, with some evening and public holiday work, as well as occasional travel throughout the region and overnight stays.
Benefits and How to Apply
Please note that the full list of benefits of working for us can be found on our website. If this sounds like a role you’re interested in, we’d encourage you to apply with your CV – please ensure you provide evidence of the essential and desirable criteria detailed in the job description and success profile.
Closing date: 26 October 2025
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Area Visitor Services Manager employer: Forestry and Land Scotland
Contact Detail:
Forestry and Land Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Visitor Services Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to visitor services or outdoor recreation. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show your passion for the outdoors! When you get the chance to meet potential employers, share your experiences with mountain biking or managing visitor facilities. Let them see your enthusiasm and commitment to creating amazing visitor experiences.
✨Tip Number 3
Prepare for interviews by researching the organisation and its key sites. Familiarise yourself with their visitor services and think of ways you could enhance them. This will show you’re not just interested in the role, but also in contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Area Visitor Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Visitor Services Manager role. Highlight your experience in managing visitor facilities and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Passion: If you’ve got a passion for mountain biking or outdoor recreation, let it shine through in your application! Share any experiences or projects that demonstrate your enthusiasm for the role and how you can enhance visitor experiences at our sites.
Evidence is Key: When applying, be sure to provide clear evidence of how you meet the essential and desirable criteria listed in the job description. Use specific examples from your past roles to show us what you’re made of!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info about the benefits of working with us right there!
How to prepare for a job interview at Forestry and Land Scotland
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities of an Area Visitor Services Manager. Brush up on your knowledge of health, safety, and environmental management, as well as the specific visitor facilities you'll be overseeing. This will show that you’re not just interested in the role, but that you understand what it entails.
✨Show Your Passion for Outdoor Recreation
Since this role involves managing iconic outdoor destinations, express your enthusiasm for outdoor activities, especially mountain biking. If you have any personal experiences or stories related to these activities, share them! It’ll help you connect with the interviewers and demonstrate your genuine interest.
✨Prepare for Team Dynamics
You’ll need to lead and motivate teams, so be ready to discuss your leadership style and past experiences. Think of examples where you successfully managed a team or collaborated with various stakeholders. This will highlight your interpersonal skills and ability to work effectively in a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the Visitor Services Team is facing or how they measure success in visitor experiences. This shows that you’re engaged and thinking critically about how you can contribute to their goals.