At a Glance
- Tasks: Monitor real-time performance and support the Customer Service function for better outcomes.
- Company: Foresters Financial, a dynamic company focused on service excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team in a fast-paced environment with great career prospects.
- Why this job: Make a real difference in customer service and enhance your analytical skills.
- Qualifications: Analytical mindset and ability to collaborate effectively with teams.
The predicted salary is between 56250 - 68750 £ per year.
Foresters Financial in Bromley is seeking a Service Excellence Analyst to support the Service Excellence Manager by monitoring real-time performance across the Customer Service function.
You will help ensure resources are deployed effectively to meet demand and service targets, enabling better customer outcomes.
The role focuses on live insight, intraday adjustments, and collaboration with Workforce Planning to maintain service levels, productivity and experience.
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Real-Time Service Performance Analyst employer: Foresters Financial
Foresters Financial is an excellent employer, offering a competitive salary and a comprehensive benefits package that includes 25 days of annual holiday, life assurance, and a pension scheme. Our Bromley team thrives in a collaborative and purpose-driven culture, providing ample opportunities for professional growth and continuous learning, making it an ideal place for passionate Salesforce Developers to advance their careers.
