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- Tasks: Support customers and Financial Advisers through calls and emails, resolving queries with care.
- Company: Join Foresters Financial UK, a people-first company dedicated to exceptional service.
- Benefits: Competitive salary, 25 days holiday, and a supportive team environment.
- Other info: Dynamic role in a vibrant team with opportunities for growth.
- Why this job: Perfect for those who love problem-solving and delivering high-quality customer service.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
The predicted salary is between 23842 - 23842 £ per year.
Join a team that puts people first. At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you'll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
What we're looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
If you have financial services experience this is of benefit but it is not essential.
What we offer:
£23,842 annual salary pro rata Annual holiday allowance of 25 days holiday plus
Customer Services Adviser - 6 months FTC in London employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser - 6 months FTC in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and problem-solving abilities, as these are key for a Customer Services Adviser role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled customer queries or resolved issues. This will demonstrate your experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Adviser - 6 months FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Adviser role. Highlight your communication skills and any relevant experience in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and deliver high-quality service under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Foresters Financial
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints. This shows that you understand the role and can think on your feet.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that highlight your skills. Practice articulating your thoughts clearly and concisely, as well as writing a few sample emails to demonstrate your written communication prowess.
✨Demonstrate Team Spirit
This position is all about collaboration, so be prepared to talk about your experiences working in teams. Share specific examples of how you’ve contributed to team success and how you handle conflicts or differing opinions within a group.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.