The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Customer Service ManagerBromley, KentFull-TimePermanentWe are looking for an experienced and inspirational Customer Service Manager to join our established operations team.
This is an exciting opportunity to take ownership of a highly experienced customer service function supporting our customers across a range of financial products and services. Working alongside other Customer Service Managers, you will play a key role in shaping the future of our operation, ensuring we continue to deliver outstanding customer experiences while developing a high-performing, engaged and accountable team culture.
If you are a people leader who thrives on coaching others, driving continuous improvement and creating an environment where colleagues can do their best work, we would love to hear from youWhat You Will DoAs Customer Service Manager, you will lead a team responsible for delivering excellent customer service within a regulated financial services environment. You will be balancing customer outcomes, operational performance and risk management while ensuring your team remains motivated, capable and focused on delivering exceptional service.
Key responsibilities include:
- Leading, coaching and developing a team of circa 20 customer service professionals to achieve both individual and team success.
- Creating a positive, performance-focused culture where accountability, collaboration and customer-centricity are embedded in day-to-day operations.
- Managing customer servicing, reconciliation and operational support activities to ensure service standards are consistently achieved.
- Supporting colleagues through change, helping to build capability and confidence in an evolving operational environment. xgikmsk
- Using data, insight and operational metrics to identify opportunities for improvement and drive better outcomes.
- Ensuring robust governance and controls are maintained around financial transactions, payment proce Please click on the apply button to read the full job description
Customer Service Manager in London employer: Foresters Financial
Foresters Financial is an excellent employer that values flexibility and work-life balance, offering hybrid working options and flexible hours for the Strategic Business Analyst role. With a strong focus on employee growth and development, you will have the opportunity to collaborate with diverse teams and contribute to meaningful projects that drive the company's strategy. Our inclusive work culture fosters innovation and teamwork, making it a rewarding place to build your career.
