Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and Financial Advisers through calls and emails, solving problems with care.
- Company: Join Foresters Financial, a purpose-driven organisation focused on collaboration and respect.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and wellbeing support.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive team.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
- Other info: Enjoy a vibrant culture and opportunities for personal and professional growth.
The predicted salary is between 23842 - 23842 £ per year.
Join a team that puts people first. At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
- If you have financial services experience this is of benefit but it is not essential.
What we offer:
- £23,842 annual salary pro rata
- Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 days/week from home)
- Supportive team culture and opportunities to grow
- 1 days paid charitable workday
- Wellbeing support Programme
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
Customer Services Adviser - 6 months FTC employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser - 6 months FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand our values and what we stand for. This will help you connect with us during the conversation and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those high-volume calls and enquiries, and you'll be ready to showcase your problem-solving skills.
✨Tip Number 3
Be yourself! We want to see your personality shine through. When you're speaking with us, let your passion for helping customers come across. Share your experiences and how you've tackled challenges in the past – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for our supportive team at Foresters Financial.
We think you need these skills to ace Customer Services Adviser - 6 months FTC
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Customer Services Adviser role. Highlight your relevant experience and skills, especially those related to communication and problem-solving. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a go!
How to prepare for a job interview at Foresters Financial
✨Know the Company
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Services Adviser, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Showcase Problem-Solving Abilities
Think of specific examples where you've successfully resolved customer issues or handled challenging situations. Be ready to share these stories during your interview, as they demonstrate your ability to think on your feet and deliver high-quality service.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company.