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- Tasks: Support customers and Financial Advisers by solving problems and delivering high-quality service.
- Company: Join Foresters Financial, a purpose-driven organisation with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Confident communicator with strong organisational skills and a passion for helping others.
- Other info: Enjoy a dedicated training programme and opportunities for ongoing development.
The predicted salary is between 23842 - 23842 £ per year.
Join a team that puts people first. As a Permanent Customer Service Advisor in our Retention team, you will play a key role in supporting our customers and Financial Advisers. This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting our products and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
- A confident communicator with a strong telephone manner
- Ability to recognise opportunities to help our customers achieve their financial goals by promoting our products.
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
What we offer:
- £23,842 annual salary
- 25 days holiday plus bank holidays per annum
- Excellent discretionary annual bonus scheme (circa £1660.00)
- Contributory pension scheme (up to 15%)
- Life cover (x4 pensionable salary)
- Hybrid working after training (1 day week from home)
- Supportive team culture
- Dedicated training programme and on-going development
- 1 days paid charitable workday
- Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
Ready to make a difference? Apply now and be part of a team that values service, integrity, and community.
About us: Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do: We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Customer Services Adviser employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and give you a chance to showcase your problem-solving skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you’ve gone above and beyond for customers. This will demonstrate your commitment to high-quality service and your ability to work collaboratively with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in customer service.
Tailor Your Application: Make sure to tailor your application to the Customer Services Adviser role. Highlight your experience with handling calls and solving problems, as well as your ability to work in a team. This shows us you’re serious about the position!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foresters Financial
✨Know the Company Inside Out
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Adviser, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries in the past, as this will demonstrate your ability to connect with customers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you may need to handle a mock customer call. Practise common customer service scenarios, focusing on problem-solving and promoting products. This will help you feel more comfortable and showcase your skills in real-time.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about the team culture, training programmes, or how success is measured in the Customer Services Adviser position. This shows that you're thinking long-term and are eager to contribute.