At a Glance
- Tasks: Support customers and Financial Advisers through calls and emails, resolving queries with care.
- Company: Join Foresters Financial, a purpose-driven organisation focused on community and collaboration.
- Benefits: £23,842 salary, 25 days holiday, hybrid working, and wellbeing support.
- Other info: Enjoy a supportive team culture and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
The predicted salary is between 21458 - 26226 £ per year.
Join a team that puts people first. At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 5 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
- If you have financial services experience this is of benefit but it is not essential.
What we offer:
- £23,842 annual salary
- Annual holiday allowance of 25 days holiday plus bank holidays
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 days/week from home)
- Supportive team culture and opportunities to grow
- 1 days paid charitable workday
- Wellbeing support Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.
Ready to make a difference? Apply now and be part of a team that values service, integrity, and community.
About us: Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
Customer Services Administrator employer: Foresters Financial
Foresters Financial is an excellent employer, offering a competitive salary and a comprehensive benefits package that includes 25 days of annual holiday, life assurance, and a pension scheme. Our Bromley team thrives in a collaborative and purpose-driven culture, providing ample opportunities for professional growth and continuous learning, making it an ideal place for passionate Salesforce Developers to advance their careers.
