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For Companies At a Glance
- Tasks: Handle customer inquiries and provide exceptional service in a fast-paced environment.
- Company: Join Foresters Financial, a purpose-driven organisation focused on community and collaboration.
- Benefits: Competitive salary, hybrid working, generous holiday, and a supportive team culture.
- Why this job: Make a real difference by helping families achieve their financial goals.
- Qualifications: Strong communication skills, attention to detail, and a passion for problem-solving.
- Other info: Enjoy opportunities for growth and a positive work-life balance.
The predicted salary is between 19800 - 23842 £ per year.
Overview
Contact Centre Advisor – 6 Month Contract
Bromley, Kent
£23,842 per annum (Pro Remata)
Full time position
Join a team that puts people first.
At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator, you’ll play a key role in supporting our customers and field-based Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
Responsibilities
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience
What we’re looking for
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
What we offer
- £23,842 annual salary
- Discretionary annual bonus dependent on your performance and company performance.
- 25 days holiday plus bank holidays
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 days / week from home)
- Supportive team culture and opportunities to grow
- Season Ticket Loan
- 1 days paid charitable workday
- Employee Assistance Programme
Working hours
35 hours per week, Monday to Friday. Start times vary weekly between 8:30–16:15 and 9:15–17:00. After a training period there will be the opportunity to work 1 day a week from home.
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley
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Contact Centre Advisor – 6 Month Contract employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor – 6 Month Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and problem-solving abilities, as these are key for a Contact Centre Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully handled customer queries or worked as part of a team. This will demonstrate your experience and how you can contribute to the supportive culture at Foresters Financial.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Contact Centre Advisor – 6 Month Contract
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. This will help us understand what we're looking for and ensure you highlight the right skills and experiences in your application.
Show Off Your Communication Skills: As a Contact Centre Advisor, strong communication is key! Make sure your written application reflects your excellent verbal and written skills. Use clear, concise language and don’t forget to proofread for any typos!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the specific requirements of the role. Highlight your experience with customer service and problem-solving to show us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foresters Financial
✨Know the Company Inside Out
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that values service and community.
✨Practice Your Communication Skills
As a Contact Centre Advisor, strong communication is key. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved customer issues or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about contributing to the team’s goals.
