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- Tasks: Support customers and Financial Advisers through calls and emails, solving problems with care.
- Company: Join Foresters Financial, a purpose-driven organisation focused on community and collaboration.
- Benefits: Enjoy a competitive salary, 25 days holiday, hybrid working, and wellbeing support.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive team.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 19800 - 23800 £ per year.
Join a team that puts people first. At Foresters Financial UK, we are proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract, you will be joining our vibrant, supportive, customer service team. You will play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you'll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience
What we're looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
If you have financial services experience this is of benefit but it is not essential.
What we offer:
- £23,842 annual salary
- Annual holiday allowance of 25 days holiday plus bank holidays
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 day/week from home)
- Supportive team culture and opportunities to grow
- 1 day paid charitable workday
- Wellbeing support Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30-16:15 or 9:15-17:00.
Ready to make a difference? Apply now and be part of a team that values service, integrity, and community.
About us: Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
Customer Services Advisor in Bromley employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and enquiries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Advisor in Bromley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Customer Services Advisor role. Highlight your relevant experience and skills, especially those related to communication and problem-solving. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Foresters Financial
✨Know the Company
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Services Advisor, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues or handled challenging situations. Be ready to share these stories during the interview to demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the company.