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- Tasks: Support customers and Financial Advisers through calls and emails, resolving queries with care.
- Company: Join Foresters Financial, a purpose-driven organisation focused on collaboration and creativity.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
- Other info: Enjoy a supportive team culture and opportunities for personal growth.
The predicted salary is between 23842 - 23842 £ per year.
Join a team that puts people first. At Foresters Financial UK, we are proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract, you will be joining our vibrant, supportive, customer service team. You will play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you'll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience
What we're looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
If you have financial services experience this is of benefit but it is not essential.
What we offer:
- £23,842 annual salary pro rata
- Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 day/week from home)
- Supportive team culture and opportunities to grow
- 1 day paid charitable workday
- Wellbeing support Programme
About us:
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do:
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Customer Services Adviser - 6 months FTC in Bromley employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser - 6 months FTC in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and enquiries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to highlight your ability to communicate clearly and effectively. Share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our supportive team at Foresters Financial.
We think you need these skills to ace Customer Services Adviser - 6 months FTC in Bromley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and enquiries in the past, so share specific examples that showcase your problem-solving abilities and communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they align with our mission at Foresters Financial.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through! We’re looking for someone who can connect with customers, so feel free to express your enthusiasm for helping others in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Foresters Financial
✨Know the Company
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Services Adviser, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Showcase Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or handled challenging situations. Highlight your thought process and the steps you took to reach a solution, as this aligns perfectly with what Foresters Financial is looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company’s goals.