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- Tasks: Support customers and Financial Advisers by solving problems and delivering high-quality service.
- Company: Join Foresters Financial, a purpose-driven organisation with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Confident communicator with strong organisational skills and a passion for helping others.
- Other info: Enjoy a dedicated training programme and opportunities for ongoing development.
The predicted salary is between 23842 - 23842 £ per year.
Join a team that puts people first. As a Permanent Customer Service Advisor in our Retention team, you will play a key role in supporting our customers and Financial Advisers. This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting our products and delivering high-quality service in a fast-paced environment.
What you'll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience
What we're looking for:
- A confident communicator with a strong telephone manner
- Ability to recognise opportunities to help our customers achieve their financial goals by promoting our products
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
What we offer:
- £23,842 annual salary
- 25 days holiday plus bank holidays per annum
- Excellent discretionary annual bonus scheme (circa £1660.00)
- Contributory pension scheme (up to 15%)
- Life cover (x4 pensionable salary)
- Hybrid working after training (1 day week from home)
- Supportive team culture
- Dedicated training programme and on-going development
- 1 days paid charitable workday
- Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30-16:15 or 9:15-17:00. Flexibility is required.
Ready to make a difference? Apply now and be part of a team that values service, integrity, and community.
About us: Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
Customer Services Adviser in Bromley employer: Foresters Financial
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and show off your problem-solving skills during the interview.
✨Tip Number 3
Show your personality! When you're speaking to the interviewer, let your enthusiasm shine through. They want to see that you’re not just capable but also someone who enjoys helping customers and can fit into their supportive team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Adviser in Bromley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping customers and solving problems.
Tailor Your Application: Make sure to tailor your application to the Customer Services Adviser role. Highlight your communication skills and any experience you have in customer service, as these are key to what we’re looking for.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Foresters Financial
✨Know the Company
Before your interview, take some time to research Foresters Financial. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that values service and community.
✨Practice Your Communication Skills
As a Customer Services Adviser, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and resolving issues on the spot.
✨Showcase Your Problem-Solving Abilities
Think of specific examples from your past where you've successfully resolved customer issues or improved a process. Be ready to share these stories during your interview to demonstrate your ability to investigate and solve problems effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training programmes, or how success is measured in the role. It shows you're engaged and eager to learn more about how you can contribute to the team.