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- Tasks: Support customers and Financial Advisers through calls and emails, solving problems with care.
- Company: Join Foresters Financial UK, a vibrant and supportive team dedicated to exceptional service.
- Benefits: Enjoy 25 days holiday, hybrid working, and a contributory pension scheme.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Confident communicator with strong organisational skills; financial services experience is a plus.
- Other info: Dynamic environment with opportunities for growth and a paid charitable workday.
The predicted salary is between 28800 - 42000 £ per year.
At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast‑paced environment.
What you’ll be doing:
- Handling a high volume of inbound calls and enquiries with professionalism and care
- Responding to customer correspondence via email and letter
- Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
- Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
- A confident communicator with a strong telephone manner
- Excellent written and verbal communication skills
- Good computer literacy and attention to detail
- A team player with strong organisational skills and the ability to prioritise effectively
- Someone who enjoys investigating and resolving issues
If you have financial services experience this is of benefit but it is not essential.
What we offer:
- Annual holiday allowance of 25 days holiday plus bank holidays
- Contributory pension scheme. Company matches up to 5%
- Life cover
- Hybrid working after training (1 day/week from home)
- Supportive team culture and opportunities to grow
- 1 day paid charitable workday
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.
Ready to make a difference? Apply now and be part of a team that values service, integrity, and community.
Customer Service Advisor in Bromley employer: Foresters Financial UK
Contact Detail:
Foresters Financial UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bromley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Foresters Financial UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about problem-solving and communication during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to work collaboratively and your strong organisational skills. Share examples of how you've successfully resolved issues in the past, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Bromley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in customer service.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with handling customer queries and problem-solving. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us you can express yourself well in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Foresters Financial UK
✨Know the Company
Before your interview, take some time to research Foresters Financial UK. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with speaking about your experiences.
✨Showcase Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or handled challenging situations. Highlight your thought process and the steps you took to reach a solution, as this will demonstrate your ability to think on your feet in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the team’s success.