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- Tasks: Be the friendly voice of Forest, helping customers via phone, email, and live chat.
- Company: Join Forest, London's leading sustainable shared ebike operator.
- Benefits: Enjoy free bike rides, 25 days holiday, private medical insurance, and a personal development budget.
- Why this job: Make a real impact while working in a fun, supportive environment.
- Qualifications: 1-2 years in B2C customer service, excellent communication skills, and tech-savvy.
- Other info: Flexible hours with opportunities for overtime and regular social events.
The predicted salary is between 12 - 15 £ per hour.
Hours & Location:
- Location: Remote in the UK
- Hours: We have one shift pattern available during the weekend Evening shift - Saturday and Sunday 4pm-12am
A bit about Forest:
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users up to 30 free minutes per ride. Our mission is to help cities move greener—and we’re growing fast.
A bit about the role:
We’re on the hunt for a friendly, hardworking, and all-around great communicator who cares passionately about delivering top-notch experiences to our users. As our Support & Community Champion, you’ll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat. We hate robotic conversations, so we keep things warm and bubbly - just like you!
Your key responsibilities include:
- Being the voice of Forest to new and existing customers via email, phone call, and live chat.
- Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
- Proactively reaching out to customers who may require support by analysing live journeys.
- Completing background tasks such as identify verifications, damage reports, ending abandoned rides and other tasks.
- Reporting and flagging any bugs immediately to the correct team.
- Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.
- Supporting the Senior Support & Community Manager with any ad-hoc tasks.
Who you are:
- You’ve previously worked in a B2C customer service role (1-2 years of experience) and are eager to learn and kick-start your career.
- You’re an excellent communicator both written and verbal.
- You’re proactive you don’t wait for problems, you prevent the problems.
- You’re Tech Savvy and can learn new systems and software quickly.
- You can work independently as well as part of a team and can adapt quickly to any situation.
- You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
- You have impeccable attention to detail and are well-organised.
- You know how to have a laugh and have fun! (who says work has to be boring).
Bonuses but not essential:
- You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
- You’re flexible with your working hours and can accommodate overtime opportunities.
What you’ll get in return:
- Free Forest bike rides for you and a +1 if you’re based in London
- 25 days holiday + bank holidays
- Private Medical Insurance
- Health cash plan
- Annual personal development budget
- Birthday off
- Enhanced Parental Leave
- Regular Socials
Equal opportunities:
Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees. Want to create a greener future with us? Join us, and Let's reForest the world together!
Weekend Customer Support Role employer: Forest
Contact Detail:
Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Support Role
✨Tip Number 1
Get to know Forest and its mission! Before your interview, dive into their website and social media. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with a friend. This will help you feel more confident and ready to tackle any questions or concerns that come your way during the interview.
✨Tip Number 3
Show off your proactive side! Think of examples from your past experiences where you identified and solved problems before they escalated. This will demonstrate your ability to be a great Support & Community Champion who can keep things running smoothly.
✨Tip Number 4
Don’t forget to highlight your tech-savviness! Be prepared to discuss any software or systems you've used in previous roles. If you can show that you can quickly adapt to new tools, you'll stand out as a candidate who can hit the ground running.
We think you need these skills to ace Weekend Customer Support Role
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a warm and bubbly tone, so don’t be afraid to show us who you are. Remember, we’re looking for someone who can connect with our customers, so a friendly vibe is key!
Tailor Your Experience: Make sure to highlight your previous customer service experience in your application. We want to see how your skills align with the role, so mention specific examples of how you've handled customer queries or resolved issues in the past.
Be Proactive: In your application, demonstrate your proactive nature. Share instances where you’ve anticipated problems before they arose or taken the initiative to improve processes. This will show us that you’re not just reactive but also forward-thinking!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Forest
✨Know Your Stuff About Forest
Before the interview, take some time to research Forest and its mission. Understand their values around sustainability and customer service. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly and warmly. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Remember, they want someone who can keep conversations bubbly!
✨Be Proactive in Your Approach
Demonstrate your proactive nature by preparing questions that show you’re thinking ahead. Ask about how they gather customer feedback or how they handle common issues. This will highlight your problem-solving mindset and eagerness to contribute positively.
✨Emphasise Your Team Spirit
Forest values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked with different teams to resolve issues or improve processes. This will showcase your ability to adapt and work well within a team.