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- Tasks: Be the voice of Forest, supporting customers via email, phone, and live chat.
- Company: Join London’s most sustainable shared ebike operator, making cities greener.
- Benefits: Enjoy free bike rides, 25 days holiday, private medical insurance, and a personal development budget.
- Why this job: Kick-start your career in a fun, dynamic team while promoting sustainability.
- Qualifications: 1-2 years experience, excellent communication skills, and a proactive attitude.
- Other info: Flexible hours, regular socials, and a culture that values diversity and equality.
The predicted salary is between 30000 - 42000 £ per year.
A Bit About Forest. We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer our users up to 30 free minutes per ride. Our mission is to help cities move greener—and we’re growing fast.
What You’ll Do / Responsibilities:
- Being the voice of Forest to new and existing customers via email, phone, call and live chat.
- Proactively reaching out to customers who may require support by analysing live journeys.
- Completing background tasks such as identifying verifications, damage reports, ending abandoned rides and other tasks.
- Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
- Supporting the Senior Customer Support Manager with any ad-hoc tasks.
- Reporting and flagging any bugs immediately to the correct team.
- Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.
Who You Are / Qualifications:
- You have 1-2 years of experience (this is an entry-level role) and are eager to learn and kick-start your career.
- You’re an excellent communicator both written and verbal.
- You’re proactive you don’t wait for problems, you prevent the problems.
- You’re tech savvy and can learn new systems and software quickly.
- You can work independently as well as part of a team and can adapt quickly to any situation.
- You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
- You have impeccable attention to detail and are well-organised.
- You know how to have a laugh and have fun!
Bonuses but not essential:
- You’ve previously worked in a B2C customer service role.
- You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
- You are flexible to complete occasional overtime during the week.
What You’ll Get In Return:
- Free Forest bike rides if you’re based in London.
- 25 days holiday + bank holidays.
- Private Medical Insurance & Health Cash plan.
- Annual personal development budget.
- Birthday off.
- Enhanced Parental Leave.
- Regular Socials.
If you’re ready to join a friendly and dynamic team, then don’t hesitate to apply! We can’t wait to hear from you!
Equal opportunities: Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees.
Support & Community Champion employer: Forest
Contact Detail:
Forest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Community Champion
✨Tip Number 1
Get to know Forest and its mission inside out! When you’re chatting with us, show that you’re passionate about sustainability and how our ebikes make a difference. This will help you stand out as someone who truly gets what we’re all about.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in a live chat, being clear and friendly is key. We want to see how you can connect with customers and handle their queries like a pro.
✨Tip Number 3
Be proactive! Think of ways you can improve customer experiences before they even ask for help. Share your ideas during interviews to show us you’re ready to jump in and make a difference from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to a greener future.
We think you need these skills to ace Support & Community Champion
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of humour or warmth into your words. Remember, we’re all about having fun while making a difference!
Tailor Your Application: Make sure to tailor your application to the Support & Community Champion role. Highlight your communication skills and any relevant experience you have. We love seeing how you can relate to our mission and values, so connect your past experiences to what we do at Forest.
Be Proactive: In your application, show us that you’re proactive! Share examples of how you've tackled challenges before or how you’ve gone the extra mile for customers. We’re looking for someone who doesn’t just wait for problems to arise but actively seeks to prevent them.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at Forest. We can’t wait to hear from you!
How to prepare for a job interview at Forest
✨Know Your Stuff About Forest
Before the interview, make sure you understand what Forest is all about. Familiarise yourself with their mission, values, and how they operate. This will not only show your enthusiasm but also help you connect your skills to their goals.
✨Show Off Your Communication Skills
As a Support & Community Champion, communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practise articulating your thoughts clearly and confidently, both verbally and in writing.
✨Be Proactive in Problem-Solving
Demonstrate your proactive nature by discussing times when you've anticipated issues before they arose. Think of specific examples where you took the initiative to resolve a problem or improve a process, as this aligns perfectly with what Forest is looking for.
✨Bring Your Fun Side
Forest values a fun and friendly work environment, so don’t be afraid to let your personality shine through. Share a light-hearted story or a funny experience that relates to customer service. This will help you stand out and show that you can fit into their culture.