At a Glance
- Tasks: Supervise the front of house team and ensure guests receive a warm welcome.
- Company: Join the vibrant Forest Pines Hotel, Spa & Golf Resort in Scunthorpe.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic work environment with opportunities for growth and a commitment to diversity.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Free health club membership (T&Cs apply).
Discounts across golf including membership, guest rates, green fees, buggies and clothing.
Discounts across The QHotels Collection.
Family & Friends discounts in hotels across The QHotels Collection.
Support with training & professional qualifications, including course fees!
Various learning & development available.
Access to an Employee Assistance Program – Hospitality Action.
Refer a friend scheme.
FREE parking AND……much, much more!
What will I do?
Supervise the front of house team to ensure a warm, friendly welcome when guests arrive to when they leave. As the Supervisor you will be the point of contact for all hotel guests and deal with all situations in a polite and courteous manner.
Is this the role for me?
- Previous supervisory experience.
- Have worked in a customer facing role.
- Strong communication skills and self-motivated.
- Ability to work under pressure, multi-task and problem solve.
- High attention to detail.
Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Reception Supervisor in Broughton employer: Forest Pines - Reception and Nights
At Forest Pines Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. With a range of benefits including free health club membership, discounts across our hotel collection, and support for professional development, we are dedicated to fostering employee growth and well-being in a stunning woodland setting. Join us to be part of a team that prioritises a warm guest experience while enjoying unique leisure facilities and a commitment to sustainability.
Contact Details:
Forest Pines - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Broughton
✨Tip Number 1
Get to know the company! Research Forest Pines Hotel and The QHotels Collection. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like discounts and training opportunities, right from the start!
We think you need these skills to ace Reception Supervisor in Broughton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about creating a friendly atmosphere for our guests.
Tailor Your Experience:Make sure to highlight your previous supervisory experience and customer-facing roles in your application. We’re looking for someone who can handle pressure and multitask, so give us examples that showcase these skills. The more relevant, the better!
Attention to Detail:We love a keen eye for detail! As a Reception Supervisor, you'll need to manage various tasks simultaneously. Make sure your application is free from typos and clearly structured. This shows us you pay attention to the little things, which is super important in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer at Forest Pines Hotel, Spa & Golf Resort!
How to prepare for a job interview at Forest Pines - Reception and Nights
✨Know the Company Inside Out
Before your interview, take some time to research Forest Pines Hotel, Spa & Golf Resort and The QHotels Collection. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
As a Reception Supervisor, you'll need to demonstrate your previous supervisory experience. Prepare specific examples of how you've successfully led a team, handled customer complaints, or improved service quality. This will highlight your ability to manage the front of house team effectively.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Prepare for Situational Questions
Expect to be asked how you would handle various situations, such as dealing with an unhappy guest or managing multiple tasks at once. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and attention to detail.
