At a Glance
- Tasks: Lead a vibrant front of house team to create unforgettable guest experiences.
- Company: Join the QHotels Collection, a leader in hospitality and inclusivity.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Work in a stunning 4* hotel with excellent career growth opportunities.
- Why this job: Be the face of our hotel and make a real difference in guest satisfaction.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 € per year.
Are you a good team motivator? Do you have a passion for delivering exceptional guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Supervise the front of house team to ensure a warm, friendly welcome when guests arrive to when they leave. As the Supervisor you will be the point of contact for all hotel guests and deal with all situations in a polite and courteous manner.
Is this the role for me?
- Previous supervisory experience
- Have worked in a customer facing role
- Strong communication skills and self-motivated
- Ability to work under pressure, multi-task and problem solve
- High attention to detail
Curious to find out more? Forest Pines Hotel, Spa & Golf Resort is located in Scunthorpe. Our hotel is a 4*, 188-bedroom property set in acres of woodland with a 27-hole championship golf course. The dining options include The Grill restaurant, The Lounge bar, The Pines bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Reception Supervisor in Broughton employer: Forest Pines Hotel, Spa & Golf Resort
At Forest Pines Hotel, Spa & Golf Resort, we pride ourselves on fostering a supportive and inclusive work environment where exceptional guest service is at the heart of everything we do. Our team members enjoy a range of benefits including free health club membership, discounts across our hotel collection, and opportunities for professional development, all set within the beautiful surroundings of Scunthorpe. Join us to be part of a dedicated team that values diversity and offers meaningful career growth in the hospitality industry.
Contact Detail:
Forest Pines Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Broughton
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and showcase your passion for delivering exceptional guest service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent our hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Reception Supervisor in Broughton
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for delivering exceptional guest service shine through. Share specific examples of how you've gone above and beyond for guests in previous roles – this will really resonate with us!
Highlight Your Supervisory Experience:Make sure to emphasise any previous supervisory experience you have. We want to see how you've motivated teams and handled challenges, so don’t hold back on those details!
Tailor Your Application:Take a moment to tailor your application to the role. Use keywords from the job description, like 'strong communication skills' and 'ability to work under pressure', to show us you're a perfect fit for the Reception Supervisor position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Forest Pines Hotel, Spa & Golf Resort
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of the hotel and its services. Familiarise yourself with the facilities, dining options, and any special offers. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to motivate your team. Prepare examples from your previous experience where you've successfully led a team or resolved conflicts. Highlight your ability to keep the front of house running smoothly under pressure.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering exceptional guest service. Think of specific instances where you went above and beyond for a customer. This will demonstrate your commitment to creating a warm and welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
