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- Tasks: Manage reception shifts and provide top-notch customer service.
- Company: Join the vibrant team at The Forest of Arden Hotel, known for its exceptional hospitality.
- Benefits: Enjoy discounts, free meals, leisure facilities access, and a bonus based on performance.
- Other info: Flexible shifts with a free shuttle service from nearby locations.
- Why this job: Be part of a dynamic environment where your communication skills shine and every day is different.
- Qualifications: Previous experience is a plus, but strong communication and a proactive attitude are key.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
To be responsible for the smooth and efficient running of a reception shift.
Candidate Profile
Experience
- Previous experience in a similar role would be preferred, but not essential.
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing).
- Innovative.
- Pro‑active and reliable.
- Able to work alone and within a team.
Specific Duties
The following are specific responsibilities and contributions, critical to the successful performance of the position:
- Supplying the highest possible levels of customer care and service, whether in the public eye or in the Heart of the House.
- To liaise with Housekeeping as to the daily allocation of rooms.
- Liaise with supervisors and management to ensure effective control of administrative procedures, security of reception, and float management.
- Knowledge of hotel rates and special rates, and the Hotel’s facilities.
- To understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent.
- To operate the telephone, Opera and Micros.
- To understand the banking and change order procedure.
- To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
- To understand how the hotel\’s Health and Safety Policy affects your department and how it links with the rest of the hotel.
- Responsible for all payment transactions on the shift and for reporting any discrepancies.
- All Company Policies on Cash, Key and all controls are adhered to and followed consistently.
Other
- Performs other related tasks as assigned by Management.
- Complies with The Forest of Arden Hotel policies and procedures.
Benefits
- Perkbox – Variety of retail discounts
- Discounts with Bourne Leisure Group – Warner Leisure and Haven Holiday Parks
- Discount with our sister hotel, Dalmahoy Hotel
- Use of the leisure facilities, including discounted rates for family
- Free meals and hot drinks are provided on shift
- Free Shuttle bus service from nearby accessible locations
- Bonus subject to business performance
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Front Office Team Member employer: Forest of Arden Hotel & Country Club
Contact Detail:
Forest of Arden Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the hotel’s facilities and services. Knowing the ins and outs of what the hotel offers will not only help you answer guest queries confidently but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your communication skills. Since strong verbal and listening skills are crucial for this position, consider practising common customer service scenarios with friends or family to enhance your ability to handle various situations effectively.
✨Tip Number 3
Get to know the Opera and Micros systems if you can. While prior experience isn’t essential, having a basic understanding of these systems can give you an edge and show that you’re proactive about learning the necessary tools for the job.
✨Tip Number 4
Demonstrate your reliability and proactivity in your interactions. Whether it’s during networking events or casual conversations, showcasing your commitment to excellent customer service and teamwork can make a lasting impression on potential employers.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Front Office Team Member role. Emphasise any customer service experience and communication skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, focus on your strong communication skills, reliability, and ability to work both independently and as part of a team. These traits are essential for the smooth running of a reception shift.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a front office role.
How to prepare for a job interview at Forest of Arden Hotel & Country Club
✨Showcase Your Communication Skills
As a Front Office Team Member, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you handle a guest's inquiry or complaint, so practice articulating your thoughts clearly and confidently.
✨Familiarise Yourself with Hotel Operations
Understanding the hotel's operations, including reservation procedures and customer service standards, will give you an edge. Research the hotel’s facilities and any special rates they offer. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Emphasise Your Teamwork and Proactivity
The role requires both independent work and collaboration with others. Share examples from your past experiences where you successfully worked as part of a team or took the initiative to solve a problem. This will highlight your reliability and proactive nature, which are essential for this position.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing multiple tasks at once. Think of relevant examples from your previous roles that showcase your ability to maintain high levels of customer care and service under pressure.