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For Companies At a Glance
- Tasks: Prepare and serve food and drinks, ensuring top-notch customer satisfaction.
- Company: Join a vibrant hotel team focused on exceptional service.
- Benefits: Enjoy discounts, free meals, and access to leisure facilities.
- Why this job: Be part of exciting events and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
Job Summary
To prepare F&B areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.
Candidate Profile
Experience:
- Previous experience of food service in a similar style of operation preferred but not essential.
Skills and Knowledge:
- Strong Communication skills (verbal, listening, writing).
- Innovative.
- Pro-active and reliable.
- Able to work alone and within a team.
- Flexible hours in line with business needs.
- Must be well presented and have excellent personal hygiene.
Education or Certification:
- Basic Food Hygiene Certified
Specific Duties
The following are specific responsibilities and contributions, critical to the successful performance of the position:
- Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction.
- To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards.
- To promote sales and achieve maximum sales potential for both food and beverages.
- Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
- Deal with customer queries and try to resolve immediately. Making full use of the Guest Satisfaction Procedures.
- To communicate with others in the department to ensure excellent customer relations.
- To ensure that service to guests is of a prompt and efficient manner in line with company standards.
- To play an active part in company training and the culture of the company.
- To adhere to the company Uniform Standards at all times.
- Follow all Health and Safety Procedures.
- All company policies on Cash, Key and all Controls are adhered to and followed consistently.
Other
- Performs other related task as assigned by Management.
- Complies with The Forest of Arden Hotel policies and procedures.
- Working hours as required to do your job but normally not less than your contracted hours.
Benefits
- Perkbox – Variety of retail discounts
- Discounts with Bourne Leisure Group – Warner leisure and Haven Holiday Parks
- Discount with our sister hotel Dalmahoy Hotel
- Use of the leisure facilities including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible locations
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Conference & Banqueting Team Member employer: Forest of Arden Hotel & Country Club
Contact Detail:
Forest of Arden Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Banqueting Team Member
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and facilities of the hotel. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since strong verbal and listening skills are key, try role-playing common customer scenarios with friends or family. This will help you shine when it comes to handling queries on the job.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different situations and work hours. Employers love candidates who can step up when needed, so share examples of times you've done just that.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Conference & Banqueting Team Member
Some tips for your application 🫡
Show Off Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A friendly and approachable tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in food service or customer interaction. Even if it’s not directly related, show us how your skills can translate into this role. We love innovative thinkers!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, strong communication skills are key, so show us you can express yourself well in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Forest of Arden Hotel & Country Club
✨Know Your Menu Inside Out
Make sure you have a solid understanding of the menu items and their ingredients. This will not only help you answer questions confidently but also show your enthusiasm for the role and commitment to customer satisfaction.
✨Show Off Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or team members in the past.
✨Demonstrate Your Flexibility
Be ready to discuss your availability and willingness to work flexible hours. Highlight any previous experiences where you adapted to changing situations or took on different roles within a team.
✨Dress to Impress
First impressions matter! Ensure you are well presented and adhere to personal hygiene standards. This reflects your professionalism and respect for the company’s uniform standards.