Lifeguard / Leisure Attendant in Birmingham

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. We are looking for a friendly, proactive, and service-driven Lifeguard / Leisure Attendant to support the day-to-day operations of our hotels leisure and wellness facilities. In this role, you will ensure the cleanliness, safety, and smooth running of the leisure areas while providing excellent service to guests and members.

What we offer:

• £13.00 per hour
• Permanent, part-time contract (16 hrs per week) with various flexible hours available
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire
• Free meals while on shift
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

Your role:

We are committed to providing a high-quality leisure experience for our guests. As a Leisure Attendant, you will play a key role in maintaining the cleanliness and safety of the leisure facilities, assisting guests, and supporting the wider leisure and spa team in delivering an exceptional wellness experience.

Responsibilities will include but are not limited to:

• Ensuring the cleanliness and hygiene of all leisure facilities, including the pool, gym, changing rooms, and relaxation areas
• Monitoring guest use of the leisure facilities and assisting with any inquiries or concerns
• Supporting the leisure team with the setup and maintenance of equipment in the gym and wellness areas
• Ensuring towels, robes, and other amenities are readily available for guests and members
• Assisting with the safety and upkeep of the swimming pool area, including monitoring water quality and guest activity
• Providing excellent customer service and ensuring a welcoming and professional atmosphere in the leisure spaces
• Supporting spa and wellness promotions by informing guests of available services and offers
• Ensuring compliance with health and safety regulations, including pool safety guidelines where applicable

The ideal person for this role will be:

• Enthusiastic about change, focused on details, and trusting
• National Pool Lifeguard Qualification (NPLQ)
• Previous experience in a leisure, fitness, or customer service role is preferred but not essential
• A friendly and professional approach with strong customer service skills
• A good understanding of health and safety regulations within a leisure or spa environment
• Ability to work well as part of a team and take initiative when required
• A proactive approach to maintaining cleanliness and ensuring high facility standards
• A flexible approach to work, with availability for shifts including early mornings, evenings, weekends, and public holidays as required

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and seek to recruit, develop and retain the most talented people from a variety of backgrounds. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that can bring diverse perspectives to our business.

We are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a sustainable, responsible business for our people, communities and the planet. Our hotels aim to be active members of their local communities by giving back where they can, supporting local charities through volunteering and fundraising, and leaving a positive impact on their neighbourhoods.