Front Office Receptionist in Birmingham

Job Summary

To be responsible for the smooth and efficient running of a reception shift.

Candidate Profile

Experience:

• Previous experience in a similar role would be preferred, but not essential.

Skills and Knowledge:

• Strong Communication skills (verbal, listening, writing).
• Innovative.
• Pro-active and reliable.
• Able to work alone and within a team.

Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

1. Supplying the highest possible levels of customer care and service, whether in the public eye or in the Heart of the House.
2. To liaise with Housekeeping as to the daily allocation of rooms.
3. Liaise with supervisors and management to ensure effective control of administrative procedures, security of reception, and float management.
4. Knowledge of hotel rates and special rates, and the Hotel’s facilities.
5. To understand the correct reservation procedures and to take any reservations in the absence of the reservation’s agent.
6. To operate the telephone, Opera and Micros.
7. To understand the banking and change order procedure.
8. To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
9. To understand how the hotel\’s Health and Safety Policy affects your department and how it links with the rest of the hotel.
10. Responsible for all payment transactions on the shift and for reporting any discrepancies.
11. All Company Policies on Cash, Key and all controls are adhered to and followed consistently.

Other

• Performs other related tasks as assigned by Management.
• Complies with The Forest of Arden Hotel policies and procedures.

Benefits:

• Perkbox – Variety of retail discounts
• Discounts with Bourne Leisure Group – Warner Leisure and Haven Holiday Parks
• Discount with our sister hotel, Dalmahoy Hotel
• Use of the leisure facilities, including discounted rates for family
• Free meals and hot drinks are provided on shift
• Free Shuttle bus service from nearby accessible locations
• Bonus subject to business performance