Assistant Restaurant and Bar Manager in Birmingham

Job Summary

Areas of responsibility include the restaurant, bar, and room service. Position supervises day-to-day operation; assists with promotion and menu planning, maintains sanitation standards, drives revenue maximisation, and liaises with other members of the hotel team to successfully execute Food and Beverage operations. Strives to ensure guest and team satisfaction is achieved while maintaining the operational budget.

Candidate Profile

Experience:

• Ideally, 2 years’ management experience within the hospitality industry
• Customer service experience

Skills and Knowledge:

• Ability to work under pressure
• Strong verbal and written communication skills
• Ability to listen and respond to guests\’ needs
• Problem-solving skills
• Ability to demonstrate delegation skills

Education or Certification:

• A degree qualification is desirable but not essential

Specific Duties

• Working with the R&B Manager to achieve the department\’s strategy and goals.
• Deputise and lead the R&B operation in the absence of the R&B Manager.
• Support the operational teams to deliver high standards
• Ensure that all R&B department standards remain consistent.
• Optimise opportunities to hit and exceed budgeted targets.
• Personally welcome each guest and build strong relationships
• Ensuring high levels of guest satisfaction
• Lead by example and display behaviours that team members can aspire to follow.
• Ensure all new team members are trained and developed as needed within the probationary period.
• Support the training of the team to enable them to deliver a consistently high level of service.
• Manage team member schedules and daily people management whilst controlling payroll
• Work with various departments
• Maximise all sales and upsell opportunities
• To complete Duty Manager shifts as required

Other

• You will have a professional, organised, and friendly approach and be able to anticipate our guests\’ needs and create memories
• There will be progression opportunities