Conference & Banqueting Team Member (Casual) in Birmingham

Job Summary

To prepare F&B areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.

Candidate Profile

Experience

• Previous experience of food service in a similar style of operation preferred but not essential.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing).
• Innovative.
• Pro-active and reliable.
• Able to work alone and within a team.
• Flexible hours in line with business needs.
• Must be well presented and have excellent personal hygiene.

Education or Certification

• Basic Food Hygiene Certified

Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction.
• To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards.
• To promote sales and achieve maximum sales potential for both food and beverages.
• Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
• Deal with customer queries and try to resolve them immediately. Making full use of the Guest Satisfaction Procedures.
• To communicate with others in the department to ensure excellent customer relations.
• To ensure that service to guests is of a prompt and efficient manner in line with company standards.
• To play an active part in company training and the culture of the company.
• To adhere to the company\’s Uniform Standards at all times.
• Follow all Health and Safety Procedures.
• All company policies on Cash, Key and all Controls are adhered to and followed consistently.

Other

• Performs other related tasks as assigned by Management.
• Complies with The Forest of Arden Hotel policies and procedures.
• Working hours as required to do your job, but normally not less than your contracted hours.

Benefits

• Free meals and hot drinks provided on shift
• Free Shuttle bus service from nearby accessible locations