Homecare Branch Manager in Sible Hedingham

Hours: 37.5 hours (full‑time) 8:30am - 5:00pm

Salary: £30,000

CQC Rated ‘Outstanding’

The Branch Manager role is a key role within the organisation. You will have responsibility for ensuring the delivery of high‑quality home care services in your area with support from senior managers.

Responsibilities

• Supervise, monitor and support the office team and care staff in day‑to‑day service management, ensuring service users’ dignity is observed, equality and diversity are respected and care is person‑centred.
• Provide regular supervision and annual appraisal to all office‑based staff.
• Promote Forest Homecare services locally and collaborate positively with other organisations, commissioners and health professionals.
• Safeguard vulnerable adults by alerting the Head of Care to any potential safeguarding issues.
• Maintain high standards of service delivery in your area, including ensuring coordinators’ rotas meet user needs and staff availability is maximised.
• Ensure rounds are conducted in the correct order and start time, and that carers complete emails and service‑user notes on the mobile app effectively.
• Prevent missed visits and communicate visit changes safely and effectively to care staff.
• Ensure new care packages or updates are assessed within 48 hours and all completed documents are delivered promptly.
• Notify service users of operational changes in advance, both during and outside office hours, through the on‑call staff.
• Use branch communication tools (emails, group chats) appropriately and record all incidents/events on the additional note/carer concern form.
• Check and action additional notes/carer concern forms daily, passing them to the Review Officer if required.
• Alert the Head of Care immediately to risks or remedial action needed regarding service delivery or staff performance.
• Address and resolve official complaints or safeguarding alerts under the Head of Care’s direction.
• Carry out informal disciplinary investigations as required and cooperate with the Head of Care or senior management in formal procedures.
• Report any accidents involving care staff immediately to the Head of Care.
• Lead the area under senior management when the Business Continuity Plan is activated.
• Monitor staff absence and take appropriate action.
• Support and train senior care staff to conduct observations of practice and risk assessments, including moving and handling assessments.
• Mentor and support new care staff throughout their 3‑month probationary period.
• Ensure senior care staff and coordinators participate in an effective out‑of‑office hours on‑call service, are trained to provide quality customer care and maintain service delivery.
• Keep service users notified of changes to visit arrival times and any operational difficulties.
• Action changes to rounds/visits promptly and support the on‑call service, providing advice and guidance as needed.

Qualifications

• Experience in the provision of domiciliary care or support services (carer experience is not required).
• Good standard of education and fluency in English.
• Excellent IT skills: proficient in Outlook, Word and Excel; ability to learn the rota preparation and monitoring system following training.
• Confidence and experience to lead and support a team, promoting initiative in a risk‑managed environment.
• Tactful and sensitive handling of service users or their representatives, social care and health professionals, and other organisations in complex or difficult situations.
• Understanding of excellent customer care and equality and diversity principles.
• Preferably experience working with service users with learning disabilities and mental health conditions.

Benefits

• 28 days annual leave per annum, including bank holidays.
• Contributory pension scheme.
• Full induction and training with ongoing support.
• Free DBS check (if required).
• Casual dress.
• Company pension.
• On‑site parking.

Job Types: Full‑time, Permanent