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- Tasks: Deliver outstanding customer service and support visitors at our Visitor Centre.
- Company: Join a Certified B Corp focused on conservation and community.
- Benefits: Generous holiday allowance, performance bonuses, subsidised meals, and discounts.
- Why this job: Make a real impact while connecting with nature and the local community.
- Qualifications: Strong work ethic, effective communication skills, and attention to detail.
- Other info: Enjoy social events, wellbeing activities, and excellent career growth opportunities.
The predicted salary is between 10 - 13 £ per hour.
Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location. This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis. We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential.
This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit. The role of the Garwnant Visitor Centre Assistant is there to provide the operational support to the facility. You will ensure that all health and safety checks have been completed, potential hazards identified and resolved through our contractors. Maintain the brand presentation of the location, complete regular litter picks of area and walk/cycling trails for our visitors from the local community. Act as liaison and provide knowledge for visitors who aren’t familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre. Making sure the facilities at the Visitor Centre are functioning correctly and are clean/well presented.
What Are We Looking For?
- Transport: Due to the location of this site, we do require applicants to have a reliable transport to and from work, preferably their own car and valid license, as reliability on public transport is not suitable.
- A positive, can-do attitude and a strong work ethic.
- The ability to communicate effectively.
- Great attention to detail.
We’re a Certified B Corp, recognised as a force for good. Our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people, stewards of 244.5 hectares of forest, managing the land for conservation while creating spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed - places to discover the wonders of nature and realise the part we all play in protecting it.
Why Join Us?
- Generous holiday allowance - Take the time you need to recharge
- Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
- Social events and awards evenings - Celebrate success with your team
- Pension scheme - Secure your future with our company pension
- One full paid day to volunteer - Give back to a cause you care about
- Subsidised meals - Discounted food when working on location
- Wellbeing events & activities - Focus on your mental and physical wellness
- Save on breaks - Enjoy up to 20% off. Friends and family also receive 15% off.
- Hundreds of discounts - Save on top brands across the UK
Pay Rates for Aged 16 and 17:
- 16 years: £7.55 per hour
- 17 years: £10.00 per hour
Visitor Centre Assistant employer: Forest Holidays
Contact Detail:
Forest Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Visitor Centre and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Centre Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Show off your local knowledge! If you’re familiar with the area and the walking trails, share that during your interview. It’ll highlight your passion for the community and your ability to guide visitors effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and keep yourself fresh in their minds.
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering great customer service shine through. We want to see that you genuinely care about making visitors' experiences memorable!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the role of a Visitor Centre Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Forest Holidays
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about delivering exceptional experiences, so showing your passion for service will definitely impress.
✨Familiarise Yourself with the Location
Do a bit of research on the visitor centre and the local area. Knowing the trails, facilities, and any unique features will help you answer questions confidently and show that you're genuinely interested in the role and the community.
✨Demonstrate Your Attention to Detail
Since this role involves maintaining the brand presentation and ensuring cleanliness, be prepared to discuss how you pay attention to detail in your work. Share specific instances where your diligence made a difference, whether it was in a previous job or a personal project.
✨Show Off Your Positive Attitude
A can-do attitude is essential for this position. During the interview, let your enthusiasm shine through. Use positive language and express your eagerness to contribute to the team and enhance the visitor experience. Remember, they want someone who can uplift the atmosphere!
