Overview
Lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations. Contract details: 6-Month Fixed Term Contract. Location: Glentress Forest (Peebles). Salary: Up to £30,000 per annum. Working Hours: Full-time, 40 hours per week. Days of Work: Shifts vary Monday to Sunday on a rolling rota.
About the Front of House Manager role
As Front of House Manager, you will lead the day-to-day operation of the Forest Retreat, deliver exceptional guest experiences while driving commercial performance, team engagement and operational excellence. You will play a key role in creating the Forest Feeling for every guest, ensuring the Retreat operates safely, efficiently, and profitably, and direct engagement with our guests, enhancing NPS and improvement in guest satisfaction, whilst achieving Forest Holidays service and financial KPIs.
Your Responsibilities
- Optimising sales whilst delivering exceptional service, meeting financial and guest satisfaction targets, upsell and encourage “3 prompts” every time
- Ensuring Forest Retreat Health and Safety procedures are carried out and properly recorded, audits and stock taking
- Supporting and motivating the Front of House Retreat Team through regular performance reviews and ongoing training
- Proactively managing guest feedback, ensuring comments and scores are shared regularly with the team
- Managing the departmental budget and working with the wider management team to maximise revenue opportunities
- Ensuring the Forest Way standards are adhered to daily, delivery of brilliant basics
Your Skills & Experience
Our ideal Front of House Manager will be highly organised, able to balance multiple tasks and challenges, and confident in motivating and guiding a team while keeping guest satisfaction as a top priority.
- A full UK driving licence and access to a vehicle
- Proven experience managing teams and budgets within a food & beverage or retail environment (ideally both)
- Resilience, adaptability, and confidence when handling high-pressure situations
- Experience managing budgets, and meeting or exceeding targets
- A positive, can-do attitude with a willingness to roll up your sleeves and support the team
- Strong commercial awareness, ensuring the Forest Retreat remains on-brand and successful
- An articulate, approachable, and guest-focused personality
- A passion for delivering exceptional guest experiences while driving business success
About Forest Holidays
We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you\'ve found the right place.
What’s in it for You
- 23 days’ holiday plus bank holidays (increasing with service)
- 15% annual bonus based on company performance
- Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
- Long service awards and company events
- Secure your future with our company pension scheme
- One full paid day to volunteer
- Discounted food when working on location
- Health cash plan & life assurance
- Wellbeing events & activities
- Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
- Hundreds of discounts on top brands across the UK
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you’re ready to lead a high-performing food and beverage team, deliver exceptional guest experiences, and drive service excellence in a fast-paced environment, we’d love to hear from you.
