At a Glance
- Tasks: Maintain and repair outdoor cabins while ensuring a fantastic guest experience.
- Company: Join a vibrant team dedicated to creating memorable stays in nature.
- Benefits: Generous holiday allowance, performance bonuses, and discounts on breaks.
- Other info: Enjoy a dynamic role with opportunities for personal growth and wellbeing activities.
- Why this job: Work outdoors, meet new people, and make every guest feel at home.
- Qualifications: Positive attitude, teamwork skills, and attention to detail required.
The predicted salary is between 16640 - 22500 £ per year.
As Facilities Assistant, you will ensure our cabins are in good working order, maintaining décor and performing general maintenance tasks with basic tools, machinery, and decorating skills. You will respond promptly to maintenance issues, communicate effectively with guests, and uphold our brand standards so that every guest experiences the Forest Feeling from the moment they step into their cabin.
As part of the Operations Team, you will also assist across the location when required, such as delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.
Responsibilities- Carry out general maintenance and repair work to keep cabins in good working order and well-presented.
- Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
- Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
- Pay attention to the details and deliver daily tasks in a timely and competent manner.
- Take pride in delivering exceptional customer service.
- Follow brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.
- A positive, can-do attitude and a strong work ethic.
- The ability to work well in a team and communicate effectively with colleagues.
- Great attention to detail, ensuring high cleanliness standards are met.
- Some previous experience in a similar role.
- A willingness to work outdoors in a natural setting, whatever the weather.
- Generous holiday allowance
- Performance-based bonuses – 5% paid quarterly when customer service targets are met
- Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay
- Long service awards and company events
- Pension scheme
- One full paid day to volunteer
- Subsidised meals – discounted food when working on location
- Health cash plan & life assurance
- Wellbeing events & activities
- Discounts on breaks – discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
- Hundreds of discounts on top brands across the UK
Please note: if successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
Pay Rates for Aged 16 and 17- 16 years: £8.00 per hour
- 17 years: £10.85 per hour
Outdoor Cabins Maintenance & Guest Experience employer: Forest Holidays
Join our team as a Facilities Assistant and immerse yourself in a vibrant work culture that values teamwork, attention to detail, and exceptional customer service. With generous holiday allowances, performance-based bonuses, and opportunities for personal growth, you will thrive in a supportive environment surrounded by nature. Enjoy unique benefits such as discounted stays at our beautiful cabins and a commitment to employee wellbeing, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Outdoor Cabins Maintenance & Guest Experience
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our brand and values will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to maintenance and guest experience. Think about examples from your past work where you’ve shown great attention to detail or delivered exceptional customer service.
✨Tip Number 3
Show off your skills! If you have any handy skills or decorating talents, don’t hesitate to mention them during the interview. We love candidates who can bring something extra to the table, especially when it comes to maintaining our cabins.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Outdoor Cabins Maintenance & Guest Experience
Some tips for your application 🫡
Show Your Skills:Make sure to highlight any relevant maintenance or decorating skills you have in your application. We want to see how your experience aligns with keeping our cabins in tip-top shape!
Be Personable:Since you'll be interacting with guests, let your friendly personality shine through in your written application. We love candidates who can communicate effectively and deliver that exceptional customer service vibe.
Attention to Detail:Pay close attention to the details in your application. Just like we expect you to maintain high cleanliness standards, we appreciate a well-presented application that reflects your commitment to quality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Forest Holidays
✨Know Your Tools
Familiarise yourself with basic tools and maintenance tasks relevant to the role. Be ready to discuss your experience with repairs and upkeep, as this will show you’re prepared for the hands-on nature of the job.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Since the role involves interacting with guests, demonstrating your ability to communicate effectively and respond to their needs will be key.
✨Emphasise Teamwork
Think of instances where you’ve worked well in a team. The Operations Team relies on collaboration, so highlighting your ability to work alongside others will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure high standards in your work. Whether it’s maintaining cleanliness or ensuring cabins are well-presented, showing that you take pride in the details will set you apart.
